20 hours ago
Bengaluru, IndiaSenior
Responsibilities
- Design solution architecture for scalable conversational bot and contact center platforms using Google Dialogflow CX and Google Cloud Platform.
- Integrate Dialogflow CX with backend systems, APIs, Twilio, Genesys, and telephony platforms.
- Implement security and redaction policies for PII, PCI, and HIPAA compliance.
- Architect for Google Cloud quotas, regions, failover, scalability, and cost efficiency.
- Drive CI/CD automation and usage analytics when applicable using Cloud Build, GitHub Actions, BigQuery, and Looker Studio.
Requirements
- At least 5 years of experience in contact center technology implementation.
- 15 years of full-time education, including a BE or BTech qualification.
- Experience designing and implementing Google Dialogflow CX and Google Cloud conversational AI solutions.
- Google Cloud Professional Cloud Architect or Professional Cloud Developer certification is noted.
- Experience with backend integrations, APIs, telephony platforms, security policies, quotas, regions, and failover is required or relevant.
Tech Stack
Categories
AI ApplicationsSolutions Engineering
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.