17 hours ago
Toronto, CanadaSenior
Responsibilities
- Own sophisticated customer issues end to end and drive them to resolution.
- Reproduce complex issues locally and author accurate bug tickets for Engineering.
- Provide technical guidance, robust workarounds, and best practices for developers and partners.
- Write knowledge articles to support self-service resolution.
- Advocate for customers, ISVs, and strategic partners and share architectural feedback with product and engineering teams.
- Build internal tooling and proactive solutions using AI-assisted development tools such as Claude.
Requirements
- A BA, BS, or MS in Computer Science, MIS, or a related technical discipline, plus 4+ years of experience in developer support, technical support, solutions engineering, or software development with significant customer-facing experience.
- Strong technical troubleshooting, developer advocacy, communication, and collaboration skills.
- Fluency in at least one statically typed language such as C#, C++, or Java and one dynamically typed language such as Python, JavaScript, or Ruby.
- Hands-on experience supporting or building cloud applications, RESTful APIs, and web frameworks such as Node.js, Django/Flask, ASP.NET, or Rails.
- Familiarity with AI-assisted development tools and protocols such as Claude, OpenAI Codex/Copilot, and MCP servers.
- Experience with enterprise IAM, SAML 2.0, OIDC, OAuth 2.0, SCIM provisioning, third-party ISV or technology partner integrations, or multi-tier web architectures is strongly desired.
Benefits
- Annual base salary of $100,000—$150,000 CAD, plus equity where applicable, bonus, and benefits.
- Health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave including PTO and parental leave.
- Hybrid work arrangement requiring attendance at the Toronto office two days per week and in-person orientation on the first Tuesday of employment.
- In-person onboarding, talent development, well-being support, social impact programs, and community-building initiatives.
Tech Stack
Categories
Solutions Engineering
About Okta
Okta builds cloud-based identity and access management for enterprises and developers, including single sign-on, multi-factor authentication, and lifecycle management. It sells subscription SaaS as the Okta Workforce Identity and Customer Identity Clouds; the latter incorporates Auth0, acquired in 2021. Founded in 2009 and headquartered in San Francisco, Okta is a public company traded on Nasdaq.