9 hours ago
Base Salary
$120k - $136k/yr
Responsibilities
- Partner with Account Executives and Solutions Engineers to scope custom engagements, assess technical feasibility, and shape enterprise deal strategy.
- Own technical strategy from initial scoping and architecture through delivery and handoff.
- Design and implement scalable customized solutions on the Asana platform, including AI-augmented workflows, data migrations, and custom automation.
- Lead post-sales delivery from kickoff through close, including project lifecycle ownership, coding, code review, and customer value realization.
- Advise customer engineering teams on integration architecture and coordinate delivery with Implementation Managers and Customer Success Managers.
- Drive alignment with global Technical Services standards and establish consistent delivery practices across EMEA.
- Evaluate services partners, contribute to partner selection, and serve as a technical stakeholder on partner-led engagements.
- Build repeatable frameworks, tools, delivery assets, and playbooks from patterns identified across engagements.
- Represent the voice of the customer to Product and Engineering and influence the roadmap with field and developer insights.
Requirements
- 5+ years of experience in customer-facing technical roles such as Solutions Architect, Technical Consultant, or Customer Engineer.
- 3+ years of hands-on programming experience with Python or Node.js required.
- Deep fluency with REST APIs, webhooks, and integration architecture.
- Experience spanning both pre-sales and post-sales technical engagements, including scoping and pricing complex work with Account Executives.
- Experience using AI tools, including LLMs, AI coding assistants, and agentic workflows, to accelerate development and solution design.
- Ability to architect scalable systems, anticipate failure modes, and operate as a self-directed regional practitioner within a global team.
- Strong executive-ready communication and ability to translate technical complexity for varied audiences.
- Experience building repeatable systems, playbooks, team practices, and delivery frameworks.
- Experience assessing services partner competencies, contributing to partner selection, and supporting partner-led engagements.
- Strong relationship-building, influencing, customer-centricity, and cross-functional collaboration skills.
Benefits
- Office-centric hybrid schedule in Chicago with standard in-office days Monday, Tuesday, and Thursday; Wednesday work-from-home is generally available and Friday flexibility depends on the role and team.
- Mental health, wellness, and fitness benefits.
- Career coaching and support.
- Inclusive family-building benefits.
- Long-term savings or retirement plans.
- In-office culinary options supporting dietary preferences.
About Asana
Asana builds a work management platform that helps teams plan, track, and coordinate projects and goals, with AI-assisted features and integrations. It sells subscription-based SaaS used across functions from marketing to engineering. Founded in 2008 and headquartered in San Francisco, Asana is publicly traded on the NYSE and used by more than 170,000 organizations, including Accenture and Amazon.