3 months ago
Remote, United StatesMid Level
H1B sponsor
Base Salary
$106k - $142k/yr
Responsibilities
- Design agent architectures, write prompts, integrate external systems, and write maintainable Python code.
- Define success criteria and build automated test suites covering real-world scenarios, edge cases, and failure modes.
- Own deployment, versioning, rollback plans, and production readiness for each agent.
- Monitor agent accuracy, latency, failure rates, customer outcomes, and performance drift.
- Continuously maintain and iterate agents as products, Customer Success playbooks, and real-world data evolve.
- Embed with Commercial Customer Success to understand workflows, friction points, and high-impact customer moments.
- Ship and operate a portfolio of at least three production agentic solutions within the first year.
- Advise Customer Success leadership on future AI solutions, evaluation methods, and when to improve or retire agents.
Requirements
- Hands-on experience building and maintaining production LLM-based agents or automations.
- Python proficiency and experience connecting AI to CRMs, APIs, customer data, and operational tools.
- At least three years of software engineering or technical experience, including at least one year working hands-on with LLMs or AI agents in production.
- Experience in a B2B SaaS environment.
- Ability to define success criteria, build evaluation frameworks, and create guardrails and fallback paths for AI systems.
- Curiosity about Customer Success workflows and customer problems, along with sound judgment about AI capabilities and limitations.
- Preferred experience with Anthropic Claude or similar LLM APIs.
- Preferred experience working with or alongside Customer Success or Revenue Operations teams.
- Preferred experience building regression test suites or evaluation frameworks for non-deterministic AI systems.
- Familiarity with Salesforce, Gainsight, or similar CRM and Customer Success platforms.
Benefits
- Remote position for candidates residing in the United States, excluding Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.
- Flexible employee-led remote working model with offices available for those who prefer in-person work.
- Professional development stipend.
- Comprehensive health and parental leave plans.
- Performance-based bonus or variable pay and equity may be available for eligible roles.
Tech Stack
Categories
About Samsara
Samsara builds a Connected Operations Cloud that uses IoT hardware and software to help fleets and other physical-operations organizations monitor vehicles, assets, and worksites. Its platform spans video-based driver safety, vehicle telematics, equipment monitoring, and mobile workflows, sold as subscriptions with accompanying devices. Founded in 2015 and headquartered in San Francisco, Samsara is a public company on the NYSE (ticker: IOT) serving transportation, construction, manufacturing, field services, and government.