about 2 months ago
Remote, United StatesMid Level / Senior
H1B Sponsor
Responsibilities
- Investigate, diagnose, and resolve technical issues related to various technologies.
- Serve as the primary technical point of contact for customer inquiries.
- Collaborate with Engineering, Product, and Sales teams to escalate issues.
- Create and maintain documentation and knowledge base articles.
- Replicate customer environments to identify root causes.
- Develop deep product knowledge and understanding of common use cases.
- Identify recurring issues and contribute to process improvements.
- Participate in a rotational on-call schedule for urgent issues.
Requirements
- 2-4 years of experience in a technical support or customer-facing engineering role.
- Strong problem-solving and analytical skills.
- Excellent written and verbal communication skills.
- Proficiency in web hosting technologies and APIs.
- Experience with support ticketing systems like Zendesk or JIRA.
- A customer-centric mindset and ability to work independently.
Benefits
- Comprehensive medical, dental, and vision coverage.
- Flexible PTO for personal time off.
- Paid parental leave for new parents.
- Retirement savings plan for future planning.
- Remote work setup budget for a productive home office.
- Monthly wellness and communication stipend.
- In-office meal program and commuter benefits for onsite employees.