Technical Services Engineer, Portworx (Shift: Monday - Friday from 8:00 AM - 5:00 PM PST)
Pure Storage1 day ago
Santa Clara, CA, USAMid Level
H1B sponsor
Base Salary
$137k - $207k/yr
Responsibilities
- Troubleshoot and support large-scale Portworx deployments across Kubernetes, OpenShift, VMware container solutions, and public cloud platforms.
- Investigate, reproduce, and resolve complex application, storage, and cloud infrastructure incidents using system logs and customer workflows.
- Collaborate with product engineering to isolate edge cases, develop reproduction strategies, and implement product fixes.
- Provide hands-on technical support for pre-sales engagements, customer proof-of-concept installations, and production expansions.
- Create internal and customer-facing knowledge base articles, technical guides, and FAQs.
- Work Monday through Friday from 8:00 AM to 5:00 PM PST.
Requirements
- 2–4 years of experience in customer-facing technical support or SRE work.
- Experience troubleshooting container management platforms such as Kubernetes, OpenShift, Tanzu, or VMware container solutions.
- Experience with public cloud environments including AWS, Azure, or IBM Cloud.
- Hands-on experience with infrastructure-as-code and automation tools such as Ansible, Terraform, Chef, or Puppet.
- Ability to triage, isolate, and resolve issues in complex distributed cloud software architectures.
- Strong communication and collaboration skills for working with internal and external stakeholders.
Benefits
- Flexible time off, wellness resources, and company-sponsored team events.
- Growth and development support, inclusive employee resource groups, and a collaborative team environment.
- Primarily in-office work at the Santa Clara office, with exceptions for PTO, work travel, or approved leave.
Tech Stack
Categories
Solutions Engineering
About Pure Storage
Pure Storage builds all-flash data storage systems and software for enterprises, including FlashArray and FlashBlade, and offers storage delivered as-a-service for on‑prem and cloud workloads. Its subscription model (Evergreen/Pure as‑a‑Service) supports databases, virtualization, analytics, and AI. Founded in 2009 and headquartered in Santa Clara, California, Pure is a public company listed on the NYSE (PSTG).