10 hours ago
Santa Clara, CA, USAMid Level
Base Salary
$150k - $280k/yr
Responsibilities
- Own customer engagements from pilot through production launch and design deployments that fit customer workflows.
- Build AI agents and novel workflows on Serval’s platform.
- Advise customers on AI strategy, adoption, and scaling.
- Lead migration plans and execute migrations with minimal disruption.
- Read and troubleshoot production code, analyze code paths and database state, and inspect API requests and responses using infrastructure and browser tools.
- Partner with Engineering, Sales, and Marketing to turn field learnings into repeatable processes and improved go-to-market execution.
Requirements
- Bachelor’s degree in Computer Science or a related field, or equivalent hands-on experience.
- At least 3 years of experience in a relevant role such as product, engineering, consulting, or founding a company.
- Strong communication and relationship management skills, including the ability to explain technical concepts to technical and non-technical stakeholders.
- Hands-on technical ability in customer-facing production environments.
- Working knowledge of APIs, REST, IAM, and SQL for data analysis.
Benefits
- Hybrid work model with several days each week embedded alongside the customer in Santa Clara and the remainder at Serval’s San Francisco headquarters.
- Opportunity to shape an early-stage AI product and company.
- Growth opportunities supported by an experienced team and investors.
- Culture focused on innovation, ownership, accountability, and fun.
Tech Stack
Categories
Forward DeployedSolutions Engineering
About Serval
Serval builds an AI-native ITSM and automation platform that unifies help desk, access management, and workflow orchestration for enterprises. Its agent-based software turns natural-language requests into end-to-end actions across systems, spanning IT, HR, Finance, Security, Legal, and Engineering; sold as a cloud platform. Founded in 2024 and headquartered in San Francisco, it is privately held and used by organizations such as Fox, Notion, Vercel, Perplexity, and Brex.