
Serval
Serval builds an AI-native ITSM and automation platform that unifies help desk, access management, and workflow orchestration for enterprises. Its agent-based software turns natural-language requests into end-to-end actions across systems, spanning IT, HR, Finance, Security, Legal, and Engineering; sold as a cloud platform. Founded in 2024 and headquartered in San Francisco, it is privately held and used by organizations such as Fox, Notion, Vercel, Perplexity, and Brex.
Open Positions at Serval
12 open positions
Deployment Strategist serving a flagship enterprise customer, owning AI-agent deployments from pilot through production and advising on AI adoption strategy. The role combines customer-embedded technical delivery, workflow configuration, troubleshooting, migrations, and product feedback.
Deployment Strategists serve as the primary technical relationship for customers, designing AI-agent deployments, advising on AI strategy, and driving implementations from pilot through production. The role combines customer-facing technical execution with hands-on workflow building, integrations, troubleshooting, and product feedback.
Build AI-powered automations and agents directly in customer environments, integrating enterprise systems to eliminate repetitive service workflows. You’ll work closely with IT, HR, Finance, and Legal teams while helping define the emerging field of Automation Engineering.
Join Serval’s founding engineering team as a backend Software Engineer Intern and ship production code for an AI-powered enterprise automation platform. You’ll work closely with the CTO on scalable backend services and core product capabilities.
Serval is seeking its founding Solutions Engineer to lead technical pre-sales for an AI-native enterprise automation platform. You’ll combine solution architecture, demos, integrations, security expertise, and hands-on building while creating the foundation for the future SE team.
Own long-term customer outcomes while combining technical support, production code changes, and customer success leadership. Build scalable automation and systems that drive adoption, renewals, expansion, and customer self-sufficiency.
Build and deploy production-grade backend systems and integrations that turn complex enterprise workflows into reliable AI-driven solutions. This customer-facing founding role combines hands-on engineering, technical leadership, and direct influence on Serval’s product direction.
Own the end-to-end deployment and adoption of Serval’s AI automation platform, combining technical implementation with customer relationship leadership. You’ll build workflows, troubleshoot production issues, and modify code to deliver customer outcomes.
Build and scale the distributed infrastructure behind Serval’s AI agents and workflow automation platform. You’ll work across cloud and self-hosted deployments while creating reliable systems and supporting enterprise customers.
Build the applied AI systems powering Serval’s intelligent agents, from model selection and fine-tuning through production deployment and evaluation. You’ll turn complex enterprise IT workflows into reliable, adaptive automation.
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