Serval
Serval builds an AI-native ITSM and automation platform that unifies help desk, access management, and workflow orchestration for enterprises. Its agent-based software turns natural-language requests into end-to-end actions across systems, spanning IT, HR, Finance, Security, Legal, and Engineering; sold as a cloud platform. Founded in 2024 and headquartered in San Francisco, it is privately held and used by organizations such as Fox, Notion, Vercel, Perplexity, and Brex.
Open Positions at Serval
16 open positions
Lead Serval’s cybersecurity detection and response function, building the monitoring, incident response, recovery, and threat intelligence capabilities that protect its infrastructure and customer-trusted systems. This hands-on leadership role combines strategic program ownership with technical execution, team building, and cross-functional security operations.
Serval is hiring a founding Solutions Engineer to own the technical pre-sales motion for mid-market and strategic customers. You will run discovery, demos, architecture reviews, pilots, and security evaluations while building the solutions architecture playbook from the ground up.
Deployment Strategist serving as the primary technical relationship for customers, guiding AI adoption and delivering enterprise deployments on Serval’s platform. The role combines customer advising with hands-on workflow building, integrations, troubleshooting, migrations, and product changes.
Build AI-powered automations and agents directly in customer environments, integrating enterprise systems to streamline IT, HR, finance, and legal workflows. This pioneering role combines hands-on implementation, customer collaboration, and reusable automation enablement.
Join Serval as a Software Engineer Intern, Backend, contributing production code to AI-powered automation services used by enterprise customers. You’ll work closely with the CTO and founding engineering team while learning how scalable backend products are built and shipped.
Serval is seeking its founding Solutions Engineer to lead technical pre-sales for strategic enterprise customers and establish the company’s solutions architecture playbook. The role combines hands-on demos, proofs of value, enterprise integrations, security discussions, and foundational toolkit building.
Serval is hiring its founding Solutions Engineer to lead technical pre-sales for enterprise customers and define the company’s solutions engineering function. The role combines enterprise architecture, demos, security reviews, technical evaluations, and building the playbook for a future SE team.
Deployment Success Engineers are customer-facing technical owners who drive long-term adoption, renewals, and expansion for Serval customers. They combine troubleshooting, production coding, automation, training, and relationship management to make customer success scalable.
Lead the infrastructure security function at Serval, securing AWS, Kubernetes, container runtimes, and production systems at scale. This hands-on leadership role combines technical security engineering, team building, vulnerability management, and secure-by-default platform design.
Lead and scale Serval’s application security program across its product, platform, integrations, and agentic systems. This hands-on leadership role combines secure software development, vulnerability management, security architecture, and team building.
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