4 months ago
San Francisco, CA, USA or New York, NY, USASenior
Base Salary
$250k - $250k/yr
Responsibilities
- Run the technical sales motion with account executives, including discovery, architecture, demos, whiteboard sessions, executive briefings, and security reviews.
- Develop integrations with identity providers, ITSM and ticketing systems, MDM, HRIS, cloud environments, and SaaS applications.
- Translate customer environments and goals into scoped, value-based pilot use cases and success criteria.
- Advise customers on security and access topics such as guardrails, approval workflows, least privilege, just-in-time access, audit logging, and compliance.
- Execute technically complete handoffs to Deployment at pilot kickoff.
- Build Serval’s foundational solutions engineering toolkit, including demo environments, reference architectures, evaluation frameworks, technical FAQs, and competitive positioning.
- Relay customer objections and feature gaps to Product and Engineering and help drive solutions.
Requirements
- 5+ years of experience in solutions engineering, sales engineering, or a comparable technical pre-sales role at a high-growth B2B software or infrastructure company.
- Demonstrated success selling technical products to senior IT and security buyers, including CIOs, Heads of IT, and security leaders.
- Ability to conduct architecture reviews, debug integrations live, and answer technical security questions.
- Working fluency with identity providers, SCIM, ITSM and ticketing, SaaS administration, APIs, and organizational access provisioning and revocation.
- Strong communication and storytelling skills for both technical and executive audiences.
- Experience with ITSM, IGA, access management, security, or AI automation products is preferred.
Benefits
- Opportunity to shape Serval’s product and company as the founding Solutions Engineer.
- Opportunity to build a new AI product offering with an experienced team and investors.
- Growth-oriented culture emphasizing innovation, ownership, accountability, and fun.
- Must work from either the New York or San Francisco office.
Categories
Solutions Engineering
About Serval
Serval builds an AI-native ITSM and automation platform that unifies help desk, access management, and workflow orchestration for enterprises. Its agent-based software turns natural-language requests into end-to-end actions across systems, spanning IT, HR, Finance, Security, Legal, and Engineering; sold as a cloud platform. Founded in 2024 and headquartered in San Francisco, it is privately held and used by organizations such as Fox, Notion, Vercel, Perplexity, and Brex.