1 day ago
San Francisco, CA, USA or New York, NY, USAMid Level / Senior
Responsibilities
- Own post-implementation relationships for approximately 15–30 mid-market accounts.
- Monitor product usage and engagement metrics to assess account health, identify risks, and surface expansion opportunities.
- Map customer organizational goals to functional initiatives and high-impact automation use cases.
- Design, build, and deploy workflows with customers while providing hands-on technical guidance.
- Lead QBRs, trainings, lunch-and-learns, and workshops for customer stakeholders.
- Quantify customer ROI and build consistent value-measurement frameworks.
- Develop repeatable playbooks, best practices, enablement materials, project plans, timelines, and executive presentations.
- Drive non-upsell renewals from proposal through negotiation and contracting.
- Partner with Account Executives, Product, and Engineering to identify upsell opportunities and provide product feedback.
Requirements
- 2–5 years of experience in a customer-facing role such as Technical Account Management, Technical Customer Success, Implementation Consulting, or Sales Engineering.
- Excellent written and verbal communication skills with the ability to build trust across varied stakeholders.
- Strong presentation and facilitation skills, including comfort presenting to executives.
- Strong prioritization, problem-solving, ownership, and intellectual curiosity.
- Experience quantifying ROI and building business cases for executive stakeholders.
- Comfort prompting modern AI models and applying them in real-world business contexts.
- Experience working with data and systems, including Excel, SQL, and APIs.
- Ability to work in San Francisco or New York City and commute to the office three to four days per week.
- Preferred experience with AI tools, ERP/WMS/TMS systems, NetSuite, Uber Freight TMS, Microsoft Business Central, Blue Yonder, consulting or project-based work, supply chain fundamentals, finance/accounting, or startup environments.
Benefits
- Equity and premium health and wellness benefits are included as part of the total package.
- The role is based in San Francisco or New York City with in-office work three to four days per week.
Tech Stack
Categories
Solutions Engineering
About Parabola
Parabola builds an AI-driven workflow builder and agent platform for operations and finance teams to automate recurring, data-heavy processes across spreadsheets, emails, and PDFs. Delivered as a SaaS platform with expert implementation support, it lets non-engineers model, run, and audit tasks like reconciliations, invoice audits, and inventory checks. Founded in 2017 and headquartered in San Francisco, it is privately held and used by companies such as Flexport, On Running, and Brooklinen.