4 months ago
Remote, United States or New York, NY, USAStaff+
Base Salary
$300k - $300k/yr
Responsibilities
- Run the technical sales motion with account executives across discovery, architecture, demos, whiteboard sessions, executive briefings, and security reviews.
- Lead technical evaluations and proofs of value for strategic enterprise customers.
- Integrate with customer identity providers, ITSM and ticketing systems, MDM, HRIS, cloud environments, and SaaS applications.
- Translate customer environments and goals into scoped use cases and pilot success criteria.
- Advise on guardrails, approval workflows, least-privilege and just-in-time access, audit logging, and compliance requirements.
- Execute technically complete handoffs to Deployment at pilot kickoff.
- Build demo environments, reference architectures, evaluation frameworks, technical FAQs, and competitive positioning.
- Capture customer objections and product gaps and work with engineering to address them.
Requirements
- 10+ years of experience in solutions architecture, sales engineering, or a comparable pre-sales technical role at a high-growth B2B software or infrastructure company.
- Track record of selling technical products to CIOs, Heads of IT, security leaders, and other senior technical buyers.
- Ability to lead architecture reviews, debug integrations live, and answer detailed security questions.
- Working fluency with identity providers, SCIM, ITSM and ticketing, SaaS administration, APIs, and organizational access provisioning and revocation.
- Strong communication and storytelling skills for both engineering and executive audiences.
- High ownership, builder mindset, and comfort creating processes and systems from scratch.
- Experience with ITSM, IGA, access management, security, or AI automation products is preferred.
Benefits
- Opportunity to shape the success of Serval’s product and company.
- Build a new AI product offering with support from an experienced team and investors.
- Join a culture emphasizing innovation, ownership, accountability, and fun.
Categories
Solutions Engineering
About Serval
Serval builds an AI-native ITSM and automation platform that unifies help desk, access management, and workflow orchestration for enterprises. Its agent-based software turns natural-language requests into end-to-end actions across systems, spanning IT, HR, Finance, Security, Legal, and Engineering; sold as a cloud platform. Founded in 2024 and headquartered in San Francisco, it is privately held and used by organizations such as Fox, Notion, Vercel, Perplexity, and Brex.