2 months ago
Austin, TX, USA +2 moreEntry Level / Mid Level
Base Salary
$105k - $170k/yr
Responsibilities
- Design and build automations and AI agents inside customers’ Serval instances.
- Integrate Serval with Okta, Google Workspace, Slack, Jira, ServiceNow, and Workday for end-to-end automation.
- Run working sessions with IT, HR, finance, and legal teams to turn business processes into buildable solutions.
- Create reusable automation patterns and teach customer teams to extend them.
- Partner with Deployment Strategists, meet customer milestones, and surface delivery risks early.
- Dogfood unreleased features, expand automation use cases, and bring customer insights to the product team.
Requirements
- Degree in Computer Science or a related field, or equivalent hands-on experience.
- At least two years of experience in a relevant role such as IT or service operations, professional services, solutions engineering, business systems, or technical support, or a recent graduate with at least one related internship.
- Working knowledge of APIs, REST, JSON, and IAM concepts including SSO, SCIM, and provisioning.
- Strong communication skills and the ability to lead working sessions, challenge requirements, and explain technical tradeoffs to non-technical stakeholders.
- Ability to learn unfamiliar software quickly and work independently across multiple customer accounts.
- Preferred: early-stage startup experience; hands-on administration or migration of ITSM platforms such as ServiceNow, Jira Service Management, Freshservice, or Zendesk; familiarity with IT, security, service management, or workflow automation.
Benefits
- Opportunity to shape the success of a new AI product and company.
- Support from an experienced team and investors while building a new AI product offering.
- Rapid growth opportunities in a culture emphasizing innovation, ownership, accountability, and fun.
Categories
Forward Deployed
About Serval
Serval builds an AI-native ITSM and automation platform that unifies help desk, access management, and workflow orchestration for enterprises. Its agent-based software turns natural-language requests into end-to-end actions across systems, spanning IT, HR, Finance, Security, Legal, and Engineering; sold as a cloud platform. Founded in 2024 and headquartered in San Francisco, it is privately held and used by organizations such as Fox, Notion, Vercel, Perplexity, and Brex.