2 months ago
San Francisco, CA, USA or New York, NY, USAMid Level / Senior
Base Salary
$215k - $215k/yr
Responsibilities
- Run technical sales activities including discovery, architecture sessions, demos, whiteboard sessions, executive briefings, and security reviews.
- Develop integrations with identity providers, ITSM and ticketing systems, MDM, HRIS, cloud environments, and SaaS applications.
- Translate customer environments and goals into scoped use cases and pilot success criteria.
- Address security and access topics including guardrails, approval workflows, least privilege, just-in-time access, audit logging, and compliance.
- Execute technically complete handoffs to Deployment at pilot kickoff.
- Build demo environments, reference architectures, evaluation frameworks, technical FAQs, and competitive positioning.
- Relay customer objections and product gaps to engineering and partner on solutions.
Requirements
- 3-6+ years of experience in solutions architecture, sales engineering, or a comparable pre-sales technical role at a high-growth B2B software or infrastructure company.
- Demonstrated experience selling technical products to CIOs, Heads of IT, security leaders, and other senior technical buyers.
- Ability to conduct architecture reviews, debug integrations live, and answer technical security questions.
- Working fluency with identity providers, SCIM, ITSM and ticketing, SaaS administration, APIs, and organizational access provisioning and revocation.
- Strong communication and storytelling skills for both engineering and executive audiences.
- Experience with ITSM, IGA, access management, security, or AI automation products is preferred.
Benefits
- Opportunity to shape Serval's product and company as a founding Solutions Engineer.
- Growth opportunity building a new AI product offering with an experienced team and investors.
- Ownership-oriented culture emphasizing innovation, accountability, and fun.
Categories
Solutions Engineering
About Serval
Serval builds an AI-native ITSM and automation platform that unifies help desk, access management, and workflow orchestration for enterprises. Its agent-based software turns natural-language requests into end-to-end actions across systems, spanning IT, HR, Finance, Security, Legal, and Engineering; sold as a cloud platform. Founded in 2024 and headquartered in San Francisco, it is privately held and used by organizations such as Fox, Notion, Vercel, Perplexity, and Brex.