Senior Software Developer, Application Support (Remote First)
Zensurance3 months ago
Toronto, CanadaSenior
Responsibilities
- Serve as the primary escalation point for Tier 3+ incidents requiring deep technical investigation.
- Investigate and modify production code across multiple engineering domains, then diagnose, test, and deploy fixes end to end.
- Develop broad working knowledge of Node, TypeScript, AWS, and Zensurance’s technical domains to resolve issues independently.
- Collaborate with Application Support and engineering teams to improve issue triage, resolution, and platform quality.
- Document resolutions, create runbooks, maintain the knowledge repository, and develop educational materials.
- Analyze incident data, identify recurring patterns, and implement code, workflow, tooling, and support-process improvements.
- Manage escalated tickets within Broker Support SLAs.
- Mentor and coach team members and assist Engineering Leadership with improving technical capabilities.
Requirements
- A university degree or college diploma in a recognized technical, vocational, or academic program, preferably Engineering or Computer Science, or equivalent work experience.
- At least 5 years of experience building rich, complex web or mobile applications.
- Experience architecting and augmenting large software systems.
- Extensive full-stack experience with Node, AWS, and the TypeScript ecosystem.
- React experience is preferred.
- Ability to write clean, reusable, and well-structured code.
- Effective communication, collaboration, continuous improvement, continuous learning, and knowledge-sharing skills.
Benefits
- Remote-first work arrangement within Canada.
- Home office allowance and an “office in a box” with necessary technology equipment.
- Half days before public holidays.
- Flexible health and dental plans, including mental health support, plus health and personal spending accounts.
- Parental leave top-up.
- Education assistance reimbursement for courses, conferences, books, and memberships.
- Training, professional development, mentorship, tech talks, book clubs, hackathons, and defined career growth tracks.
- Weekly Friday huddles and virtual and in-person team-building events.
Tech Stack
Categories
About Zensurance
Zensurance is a Toronto-based online insurance brokerage that distributes commercial property and casualty coverage to Canadian small businesses, startups, and independent professionals. Founded in 2016 and now owned by Travelers Insurance, it offers quote comparison and policy management through its platform, supported by a network of 50+ carrier partners. The company earns brokerage commissions for placing coverage across general liability, professional liability, and other business lines.