Lead Solution Engineer- NonProfit
Salesforce3 days ago
London, United KingdomStaff+
Responsibilities
- Lead client discovery and workshop sessions to create solution blueprints mapped to customer challenges, metrics, and Salesforce solution portfolios.
- Research customer and nonprofit-sector challenges and develop relevant points of view.
- Deliver customer presentations, Salesforce demonstrations, Agentforce-led solutions, and persona-driven storytelling to secure technical wins.
- Collaborate with Forward Deployed Engineering teams and partners on proofs of concept and pilots.
- Partner with sales, product, industry specialists, and partners on sales campaigns, marketing events, and solution strategy.
- Advise Salesforce product management on industry needs, roadmap developments, sales plays, and required features.
- Develop AI-driven ways of working and reusable accelerators for the team.
- Build relationships with sales teams and key accounts while coordinating with Solution Engineer and specialized teams on full-platform solution stories.
Requirements
- Experience in Solution Engineering, pre-sales, technical sales, or implementation roles.
- B2B and B2C experience with Salesforce Sales, Service, and industry solutions.
- Customer Data Platform and AI expertise, especially with Salesforce.
- Technical architectural knowledge of the Salesforce platform and CRM systems.
- Expertise in agentic solutions, fundraising and nonprofit solutions, data engineering, machine learning, vector databases, RAG, agentic AI, and agents.
- Experience with post-sales implementations and high-performing, fast-paced sales environments.
- Strong verbal, written, presentation, interpersonal, storytelling, and solution-demonstration skills.
- Ability to work autonomously, prioritize effectively, and collaborate across dynamic teams or independently.
- Ability and willingness to travel across the UK, EMEA, and globally.
- Computer Science degree or equivalent.
- English language proficiency is required; additional languages are useful.
Benefits
- Salesforce provides benefits and resources intended to support balance and employee wellbeing.
- The company offers reasonable accommodations during the application and recruiting process.
- The role supports work with nonprofit organizations across the UKI, EMEA, and globally.
Categories
Solutions Engineering
About Salesforce
Salesforce builds cloud-based customer relationship management software and a broader Customer 360 platform for sales, service, marketing, commerce, and analytics, sold by subscription to businesses and public-sector organizations. Founded in 1999 and headquartered in San Francisco, it trades on the NYSE under the symbol CRM. Its portfolio includes Sales Cloud, Service Cloud, Marketing Cloud, MuleSoft integration, Tableau analytics, and Slack for collaboration, with extensive developer tools and APIs.