2 days ago
Chennai, IndiaMid Level
Responsibilities
- Configure and optimize SAP CRM Sales processes including opportunity, lead, territory, activity, quotation, pricing, partner determination, and order capture functions.
- Deliver CRM solutions end to end, including requirements gathering, solution design, configuration, SIT/UAT, deployment, and hypercare support.
- Integrate CRM with ECC/S4, SD, FI, third-party sales platforms, middleware, and customer-facing applications.
- Use AI copilots for requirements summarization, impact analysis, documentation, test script generation, configuration validation, and troubleshooting.
- Apply pre-built AI services for lead scoring, customer-interaction summarization, sales-ticket classification, and duplicate detection.
- Ensure compliance with SDLC processes, sales governance, audit requirements, and customer data protection guidelines.
- Collaborate with sales, marketing, customer service, data, integration, and CRM engineering teams.
- Contribute to reusable CRM templates, configuration guidelines, and AI-enhanced documentation practices.
Requirements
- At least 3 years of professional experience.
- Hands-on SAP CRM Sales experience covering opportunities, leads, quotations, pricing, partner processing, and actions.
- Understanding of CRM middleware, BDOC flows, and ERP integration for pricing, availability, and order processing.
- Familiarity with customer master data, business partner roles, organizational models, and transaction processing.
- Experience using AI copilots, automated documentation accelerators, and AI-assisted testing or configuration-validation tools.
- Ability to embed pre-built AI services into CRM workflows without requiring custom model building.
- Understanding of responsible AI practices, data privacy, and AI limitations in customer-facing scenarios.
- Strong problem-solving, analytical, communication, requirements translation, and stakeholder-management skills.
- Preferred experience with SAP C4C, SAP Customer Experience, CRM Sales certification, CPQ or e-commerce integrations, mobile sales applications, workflow automation, or CRM analytics.
- 15 years of full-time education is required.
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About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.