Associate Application Reliability Engineer
TripleLiftabout 2 months ago
Pune, IndiaMid Level
H1B Sponsor
Responsibilities
- Provide platform-wide technical support and deliver solutions for internal stakeholders.
- Manage and resolve assigned tickets from the support queue (~80%) within defined SLAs.
- Execute operational tasks such as client setup changes and configuration updates.
- Assist in incident investigation and root cause analysis with guidance.
- Perform data validation, basic analysis, and troubleshooting.
- Collaborate with Engineering for issue resolution and fix validation.
- Contribute to documentation, SOPs, and knowledge base updates.
- Support R&D initiatives (~20%) through execution of scripts, analysis, and testing.
- Use and maintain existing scripts/tools to improve efficiency.
- Coordinate with cross-functional teams for ticket follow-ups and updates.
Requirements
- Preferred degree in Computer Science, Software Engineering, Data Science, Mathematics, or similar analytical/technical disciplines.
- Bachelor’s degree in Advertising, Communications, Marketing, or a related field with demonstrated technical exposure.
- 2–3 years of experience in customer application escalations, technical solutions, or customer-facing support roles.
- Experience working with AdTech platforms or technical product support environments is highly preferred.
- Strong understanding of web technologies (HTML, CSS, JavaScript) and modern production tech stacks.
- Hands-on experience or familiarity with datastores and querying frameworks (e.g., MySQL).
- Proficiency in at least one programming language such as Python, Java, or PHP.
- Experience with data analysis and visualization tools like Excel, Looker, or Omni.
- AI awareness and practical application skills to enhance productivity.
- Fluent in English, both spoken and written.
- Solutions-oriented mindset with excellent troubleshooting, analytical, and problem-solving skills.
- Ability to think critically and execute effective problem-solving workflows.
- Strong stakeholder management and communication skills.
- Proven ability to manage multiple priorities and deliver results in a fast-paced environment.
- Effective project management and coordination skills.