Associate Application Reliability Engineer
TripleLift5 months ago
Pune, IndiaMid Level
Responsibilities
- Provide platform-wide technical support and solutions for internal stakeholders.
- Manage and resolve assigned support tickets, approximately 80% of the role, within defined SLAs.
- Execute client setup changes and configuration updates.
- Assist with incident investigation and root-cause analysis under guidance.
- Perform data validation, basic analysis, and troubleshooting.
- Collaborate with Engineering on issue resolution and fix validation.
- Contribute to documentation, standard operating procedures, and knowledge-base updates.
- Support R&D initiatives, approximately 20% of the role, through scripting, analysis, and testing.
- Use and maintain existing scripts and tools to improve efficiency.
- Coordinate ticket follow-ups and updates with cross-functional teams.
Requirements
- 2–3 years of experience in customer application escalations, technical solutions, or customer-facing support roles.
- Experience with AdTech platforms or technical product support environments is highly preferred.
- A preferred degree in Computer Science, Software Engineering, Data Science, Mathematics, or a similar analytical or technical discipline, or a bachelor’s degree in Advertising, Communications, Marketing, or a related field with demonstrated technical exposure.
- Strong understanding of HTML, CSS, JavaScript, and modern production technology stacks.
- Hands-on experience or familiarity with datastores and querying frameworks such as MySQL.
- Proficiency in at least one programming language such as Python, Java, or PHP.
- Experience with data analysis and visualization tools such as Excel, Looker, or Omni.
- AI awareness and practical application skills for using AI tools and solutions to improve efficiency, automate tasks, and enhance productivity.
- Fluent spoken and written English.
- Strong troubleshooting, analytical, root-cause analysis, stakeholder management, communication, prioritization, ownership, project coordination, and time-management skills.
Tech Stack
Categories
About TripleLift
TripleLift is a creative supply-side platform that supports programmatic advertising across online video, connected TV, display, and native formats for publishers, advertisers, and agencies. It provides a marketplace and ad-tech tools to monetize inventory and execute media buying, earning transaction-based fees. Founded in 2012 and headquartered in New York, the company is owned by Vista Equity Partners and handles over 1 trillion ad transactions each month.