Associate Application Reliability Engineer
TripleLift3 months ago
Pune, IndiaMid Level
H1B Sponsor
Responsibilities
- Provide platform-wide technical support and solutions for internal stakeholders.
- Manage and resolve assigned support tickets, approximately 80% of the role, within defined SLAs.
- Execute client setup changes and configuration updates.
- Assist with incident investigation and root-cause analysis under guidance.
- Perform data validation, basic analysis, and troubleshooting.
- Collaborate with Engineering on issue resolution and fix validation.
- Contribute to documentation, standard operating procedures, and knowledge-base updates.
- Support R&D initiatives, approximately 20% of the role, through scripting, analysis, and testing.
- Use and maintain existing scripts and tools to improve efficiency.
- Coordinate ticket follow-ups and updates with cross-functional teams.
Requirements
- 2–3 years of experience in customer application escalations, technical solutions, or customer-facing support roles.
- Experience with AdTech platforms or technical product support environments is highly preferred.
- A preferred degree in Computer Science, Software Engineering, Data Science, Mathematics, or a similar analytical or technical discipline, or a bachelor’s degree in Advertising, Communications, Marketing, or a related field with demonstrated technical exposure.
- Strong understanding of HTML, CSS, JavaScript, and modern production technology stacks.
- Hands-on experience or familiarity with datastores and querying frameworks such as MySQL.
- Proficiency in at least one programming language such as Python, Java, or PHP.
- Experience with data analysis and visualization tools such as Excel, Looker, or Omni.
- AI awareness and practical application skills for using AI tools and solutions to improve efficiency, automate tasks, and enhance productivity.
- Fluent spoken and written English.
- Strong troubleshooting, analytical, root-cause analysis, stakeholder management, communication, prioritization, ownership, project coordination, and time-management skills.
Tech Stack
Categories
About TripleLift
TripleLift is the Creative SSP that transforms digital advertising through creative technology and innovative ad formats. We help publishers, advertisers, and agencies achieve measurable outcomes while enhancing user experiences. Discover how we bring creativity and results together.