2 months ago
Base Salary
$135k - $189k/yr
Responsibilities
- Own the architectural vision for enterprise ServiceNow solutions across ITSM, FSM, and CSM.
- Produce solution designs covering technical specifications, data models, integration strategies, and security considerations.
- Translate complex business requirements into technical designs and user stories for development teams.
- Evaluate ServiceNow features and products and recommend adoption where appropriate.
- Establish platform governance policies, development standards, and architectural guidelines.
- Ensure solutions meet security, performance, maintainability, and enterprise architecture standards.
- Guide platform upgrades, technical debt management, data migration, and long-term platform health.
- Lead client workshops, gather requirements, and present solution options.
- Design and oversee integrations between ServiceNow and ERP, CRM, HRIS, and other enterprise systems.
- Estimate project effort and define scope for ServiceNow projects.
- Mentor ServiceNow developers and technical consultants across onshore and offshore teams.
- Conduct technical reviews and promote ServiceNow best practices and design patterns.
Requirements
- At least 5 years of ServiceNow solution architecture experience on enterprise-level implementations.
- Deep knowledge of ITSM capabilities including Incident, Problem, Change, Request Fulfillment, Service Catalog, and CMDB.
- Deep knowledge of FSM capabilities including Work Orders, Scheduling, Dispatch, and Mobile capabilities.
- Deep knowledge of CSM capabilities including Cases, Accounts, Contacts, Service Portals, and Omni-Channel.
- Strong knowledge of platform governance, upgrades, security, performance tuning, and instance cloning strategies.
- Proficiency in JavaScript, GlideScript, Jelly, HTML, CSS, and other relevant web technologies.
- Experience designing and implementing complex enterprise integrations.
- Knowledge of authentication, authorization, and security best practices.
- Ability to create architectural diagrams, technical documentation, and design artifacts.
- Experience leading client workshops and translating requirements into user stories.
- Strong problem-solving, analytical, communication, leadership, and mentoring skills.
- ServiceNow Certified System Administrator certification is mandatory.
- ServiceNow Certified Application Developer, Certified Master Architect, and CIS certifications in ITSM, CSM, and FSM are preferred.
Benefits
- Remote work arrangement with geographic salary differentials applied based on work location.
- Estimated base salary range of $135,040.00 to $189,056.00, plus eligibility for a short-term incentive based on company and individual performance.
- Generous benefits, including health and financial savings plans.
- Training, ongoing learning opportunities, career development resources, and a flexible work environment.
Tech Stack
Categories
Solutions Engineering
About Fujitsu
Fujitsu is a Japanese multinational IT services and computing company that provides systems integration, managed services, cloud, and enterprise hardware for businesses and governments. It also develops servers, storage, and client devices for enterprise workloads. Founded in 1935 and headquartered in Tokyo, Fujitsu is publicly listed on the Tokyo Stock Exchange and operates in more than 50 countries.