27 days ago
Buenos Aires, ArgentinaStaff+
Responsibilities
- Lead support, maintenance, and optimization of AI agents and conversational applications built on Salesforce Agentforce.
- Design, refine, test, and enhance prompts, instructions, grounding strategies, and agent behaviors.
- Investigate and resolve hallucinations, retrieval issues, guardrail violations, prompt drift, context limitations, latency, and response-quality degradation.
- Drive continuous improvement through prompt iteration, structured testing, evaluation frameworks, and operational monitoring.
- Collaborate with developers, architects, platform teams, business stakeholders, and clients to align AI solutions with business, security, and responsible AI requirements.
Requirements
- 5+ years of experience in AI/ML, Generative AI, Conversational AI, application support, or related technical environments.
- Hands-on expertise in prompt engineering, including instruction design, grounding, context management, few-shot prompting, and AI guardrails.
- Experience with Salesforce Agentforce or similar conversational AI platforms, plus Salesforce Data Cloud, Service Cloud, Sales Cloud, Flows, and API-based integrations.
- Experience with RAG, embeddings, vector search, retrieval evaluation, agentic AI concepts, tool calling, orchestration, memory, and multi-step reasoning.
- Familiarity with REST APIs, JSON, SQL/NoSQL, enterprise integration troubleshooting, and SLA-driven support using Jira or ServiceNow.
- Strong analytical, problem-solving, communication, and stakeholder-management skills, with advanced English communication ability.
- Preferred qualifications include Salesforce AI Associate or Agentforce Specialist certification, LLMOps, AI observability, model monitoring, evaluation frameworks, Responsible AI, AI governance, trust and safety, and experience with OpenAI, Anthropic, Gemini, healthcare, or life sciences.
Benefits
- Hybrid position requiring one day per week in a Cognizant office in Buenos Aires, Argentina.
- Wellbeing programs supporting work-life balance.
- Opportunities to work on innovative Generative AI and Agentic AI initiatives for global clients with multidisciplinary teams.
- Continuous learning, professional growth, inclusion, and innovation opportunities.
Tech Stack
Categories
About Cognizant
Cognizant is a public IT services and consulting firm that designs, builds, and runs enterprise technology, including digital engineering, cloud modernization, data/AI, and managed services. It sells consulting, systems integration, and outsourcing on multi-year engagements to large enterprises in healthcare, banking, retail, communications, and manufacturing. Founded in 1994 and headquartered in Teaneck, New Jersey, Cognizant is NASDAQ-listed (CTSH) and a Fortune 500 company.