11 months ago
London, United KingdomMid Level / Senior
H1B Sponsor
Responsibilities
- Identify customer opportunities where machine learning can create value
- Frame product problems appropriately for machine learning
- Conduct exploratory data analysis and research
- Understand problem areas deeply and select suitable algorithms and tools
- Perform offline evaluations to determine whether algorithms are effective
- Work with engineers to bring prototypes into production
- Plan, measure, and communicate learnings to inform product iteration
- Partner with Product, Design, engineering, and other stakeholders to build ML products
Requirements
- 3–5 years of applied machine learning experience
- Broad applied machine learning knowledge and intermediate programming skills
- Practical statistics knowledge, including experiment design and handling confounding
- Strong communication skills across engineering and multidisciplinary teams
- Scientific thinking skills and comfort with ambiguity
- Typically advanced education in machine learning or a related field, such as an MSc
- Track record shipping ML products is a bonus
- PhD or research-environment experience is a bonus
- Deep experience in an applicable area such as NLP, deep learning, Bayesian methods, reinforcement learning, or clustering is a bonus
- Strong statistics or mathematics background is a bonus
- Visualization, data skills, SQL, and Matplotlib experience are a bonus
Benefits
- Competitive salary and equity
- Lunch every weekday, snacks, and a fully stocked kitchen
- Regular compensation reviews
- Pension scheme with matching up to 4%
- Life assurance and comprehensive health and dental insurance for employees and dependents
- Flexible paid time off
- Paid maternity leave and six weeks of paternity leave
- Cycle-to-Work Scheme and secure bike storage
- MacBook or other necessary work equipment
- Relocation support
- Hybrid working policy requiring at least three days per week in the office
Tech Stack
MatplotlibSQL
Categories
About Intercom
We’re Intercom — the AI customer service company helping businesses deliver incredible customer experiences at scale. Our platform combines Fin, the #1 AI Agent for customer service, with our next-generation Helpdesk, a modern workspace that gives support teams the power, speed and intelligence they need.