about 3 hours ago
Chicago, IL, USA +5 moreSenior / Staff+
H1B Sponsor
Base Salary
$133k - $174k/yr
Responsibilities
- Architect, prototype, and own end-to-end agentic service workflow frameworks.
- Analyze SOPs and operational metrics to identify high-impact automation opportunities.
- Design and implement multi-agent orchestration patterns within workflows.
- Influence AI platform capabilities in partnership with CoreX.
- Identify platform gaps and prototype workflow-level solutions.
- Serve as the primary CX voice in Legal, Security, and Compliance forums.
- Strengthen evaluation frameworks and feedback loops for continuous improvement.
- Partner with Data teams to define and track workflow performance metrics.
- Build ROI models to quantify workflow impact.
- Represent workflow performance and risk to senior stakeholders.
- Lead through ambiguity and rapid change.
Requirements
- 8+ years in operations, product, or AI roles with 2 years in AI-assisted workflows.
- Strong fluency with LLM systems, including prompt design and evaluation.
- Hands-on experience with agentic tooling and orchestration frameworks.
- Experience designing human-in-the-loop systems with escalation logic.
- Working knowledge of multi-agent systems and tool coordination.
- Strong operational judgment to define and diagnose workflow metrics.
- Proven track record influencing cross-functional stakeholders.
- Familiarity with Responsible AI practices and governance.
- Ability to operate in high ambiguity and drive alignment.
- Strong systems thinking with a bias toward execution.
- Deep empathy for small business customers.
Benefits
- Competitive base pay and equity (RSUs) for all full-time employees.
- Flexible work arrangements with hybrid office expectations.
Categories
AI & MLData Engineering