GrepJob
Hopper

Senior Software Engineer - Customer Experience Platform

Hopper
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3 months ago
Remote, United States
Senior / Mid Level
H1B Sponsor

Responsibilities

  • Design, build, and improve backend and full-stack systems for HTS Assist and customer self-serve flows.
  • Develop scalable APIs, microservices, and orchestration logic for complex post-booking journeys.
  • Collaborate with product, design, AI, and operations teams to enhance customer experiences.
  • Integrate with external systems to support internal use cases and partner deployments.
  • Own features end-to-end, from design through implementation and monitoring.
  • Contribute to architectural decisions, code reviews, and engineering best practices.
  • Analyze system performance and user behavior for automation and optimization opportunities.

Requirements

  • 3+ years of experience in software engineering, focusing on large-scale distributed systems or customer-facing applications.
  • Strong technical background in frontend and backend development, distributed systems, APIs, and cloud infrastructure.
  • Experience designing and maintaining RESTful APIs, microservices, or event-driven systems.
  • Familiarity with databases (PostgreSQL, MySQL, NoSQL) and cloud platforms (AWS, GCP, or similar).
  • Ability to break down complex problems and make pragmatic tradeoffs.
  • Strong communication skills for collaboration with cross-functional teams.