1 year ago
Gurgaon, IndiaStaff+
Responsibilities
- Lead project teams and mentor developers delivering complex ServiceNow solutions.
- Own solution architecture for complex, multi-module programs and coordinate resources across technical teams.
- Design end-to-end custom applications, Service Portal frameworks, orchestration flows, and scalable platform solutions.
- Design integrations between ServiceNow and third-party tools using IntegrationHub, REST/SOAP APIs, and MID Servers.
- Lead client workshops, requirements gathering, technical specifications, architecture documentation, demos, and working sessions.
- Serve as the primary technical escalation point and resolve complex ServiceNow platform issues.
- Support pre-sales through solutioning, estimation, roadmap planning, scoping, and positioning of cross-practice solutions.
- Define platform-wide best practices, governance frameworks, reusable assets, and quality standards.
- Mentor development teams, perform code audits and solution quality checks, and lead platform upgrades and performance tuning.
Requirements
- 10+ years of ServiceNow experience, including at least three years as a ServiceNow architecture and development subject matter expert.
- Expert implementation experience across multiple ServiceNow modules, with mandatory expertise in at least two of ITOM, ITAM, CSM, SecOps, IRM, and HRSD.
- Deep knowledge of the process areas covered by the relevant ServiceNow products.
- Expert development skills with advanced scripting, JavaScript, Glide API, Script Includes, Flow Designer, Service Portal, and custom application development.
- Hands-on integration experience with IntegrationHub, REST/SOAP APIs, third-party tools, and data governance practices.
- Strong presentation and communication skills for explaining technical trade-offs to technical and non-technical stakeholders.
- Demonstrated ability to design highly scalable solutions and evaluate alternative architectures.
- Required ServiceNow Certified System Administrator certification.
- Required ServiceNow Certified Implementation Specialist certification in any product line.
- Preferred ServiceNow Certified Application Developer certification.
- ServiceNow Certified Technical Architect certification is a significant bonus.
Tech Stack
JavaScriptSOAP
Categories
Solutions Engineering
About AHEAD
AHEAD is an IT services and consulting firm that designs, builds, and operates digital platforms for large enterprises across cloud infrastructure, automation, data and analytics, security, and DevOps. It generates revenue through consulting, systems integration, and managed services, including cloud management and operations. Founded in 2007 and headquartered in Chicago, it is privately held and owned by Centerbridge Partners.