Technical Specialist
InterSystems29 days ago
Bangkok, ThailandMid Level
Responsibilities
- Document functional and technical implementation requirements for interfaces and other technical tasks.
- Implement interfaces and perform unit and system testing.
- Create as-built documentation covering technical setup and dependencies.
- Install, configure, update, and patch TrakCare across multiple environments and servers.
- Develop customer-specific reports and data extracts when required.
- Support the TrakCare data dictionary and troubleshoot reports, stored procedures, interfaces, data conversions, migration scripts, and user-defined functionality.
- Advise clients on networks, configurations, architectures, and technical best practices.
- Coordinate with clients, business analysts, and project managers on enhancements and acceptance issues.
- Monitor and respond to technical support calls through the TRC logging system.
- Develop technical documentation, knowledge-base content, training materials, and deliver technical training.
- Participate in on-site implementations, on-site training, and the 24-hour implementation on-call roster.
Requirements
- Relevant university degree.
- Knowledge of SQL, HTML, JavaScript, and database scripting languages such as T-SQL or PL/SQL.
- Experience with data analysis and database methodologies.
- Knowledge of AI, machine learning, and generative AI concepts, capabilities, and limitations.
- Ability to use approved AI tools for documentation, development, troubleshooting, and data analysis and validate their outputs.
- Understanding of responsible AI principles, including privacy, security, patient confidentiality, bias, and human oversight.
- Experience with Microsoft Office, Internet/Intranet concepts, and Microsoft IIS.
- Ability to design and write technical documents and develop training materials.
- Customer-focused technical support experience and strong presentation and communication skills.
- Ability to lead and deliver results within defined time frames and work collaboratively across departments.
- Availability for out-of-hours work, willingness to travel, and ability to learn new technologies and applications.
- Healthcare-sector application delivery experience, software engineering experience, and familiarity with HL7 healthcare integration are desirable.
Benefits
- The role may involve on-site technical training and on-site implementations.
- Participation in a 24-hour on-call roster during implementation is required.
- Travel and out-of-office-hours work may be required.
Tech Stack
Categories
Solutions Engineering