GrepJob
Intercom

Principal Demo Engineer

Intercom
Apply
about 3 hours ago
Dublin, IrelandSenior / Staff+
H1B Sponsor

Responsibilities

  • Own the Fin demo platform end-to-end, including multi-tenant mock workspaces and reset infrastructure.
  • Build first-class demo features into Fin to streamline the demo process for Solutions Engineers.
  • Utilize AI to prepare demos by researching prospects and auto-configuring demos for specific use cases.
  • Create templates and libraries to enable SEs to compose complex demo scenarios efficiently.
  • Showcase Fin across various surfaces, ensuring demos reflect actual customer deployments.
  • Partner with Enablement to design training materials and certification paths for SEs and AEs.
  • Stay ahead of the product roadmap to ensure demos are ready for new capabilities.
  • Codify successful demo patterns into tools and playbooks for the GTM organization.

Requirements

  • 6+ years of experience in a customer-facing technical role such as Solutions Engineering or Developer Relations.
  • Hands-on experience with AI/LLM products and understanding of their practical limits.
  • Strong full-stack development skills, including TypeScript and a backend language like Ruby, Go, or Python.
  • Deep familiarity with SDKs, APIs, and SaaS integrations.
  • Experience using AI tools to enhance productivity and demonstrate their impact.
  • Aesthetic sensibility for creating visually appealing demos.
  • Ability to craft compelling narratives that resonate with potential customers.

Benefits

  • Collaborative and innovative work environment with direct impact on the company.
  • Opportunities for professional development and growth.
  • Culture that fosters curiosity, customer obsession, and technical excellence.
  • Competitive salary and meaningful equity.
  • Comprehensive medical, dental, and vision coverage.
  • Regular compensation reviews to reward great work.
  • Flexible paid time off policy.
  • Paid Parental Leave Program.
  • In-office bicycle storage.
  • Fun events for employees and their families.

Tech Stack

GoiOSPythonReact NativeRubyTypeScript