4 days ago
Lisbon, PortugalSenior
Responsibilities
- Design ServiceNow TSOM and TSM solutions aligned with business, technology, and operational requirements.
- Assess current-state processes and define scalable target-state solutions and operating models.
- Translate business requirements into ServiceNow architecture, technical solutions, and operating models.
- Lead architecture discussions and serve as a ServiceNow Telecommunications subject matter expert.
- Facilitate stakeholder workshops, gather requirements, align expectations, and drive solution decisions.
- Analyze business processes and identify opportunities for automation, optimization, and operational efficiency.
- Support transformation initiatives through business cases, solution roadmaps, and implementation strategies.
- Lead or support migrations involving platform upgrades, infrastructure changes, service locations, or operating entities.
- Collaborate with cross-functional teams to implement and integrate ServiceNow solutions.
- Assess project dependencies, risks, costs, and timelines and provide architectural guidance during delivery.
- Drive continuous improvement across telecommunications service management processes and platform capabilities.
Requirements
- Expert proficiency in ServiceNow Telecommunications Service Operations Management (TSOM).
- Advanced proficiency in ServiceNow Telecommunications Service Management (TSM).
- At least five years of experience in ServiceNow, telecommunications service management, solution architecture, or related roles.
- Experience designing ServiceNow solutions and defining target-state operating models.
- Understanding of telecommunications service operations and infrastructure environments.
- Experience leading architecture discussions and contributing to strategic technology decisions.
- Strong business process analysis, problem-solving, stakeholder management, and communication skills.
- Professional English proficiency at B2 level and native Portuguese proficiency.
- ServiceNow certifications related to Telecommunications, ITSM, ITOM, or Solution Architecture are preferred.
Benefits
- Hybrid working model in Lisbon or Porto.
Categories
Solutions Engineering
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.