5 hours ago
Base Salary
$164k - $246k/yr
Responsibilities
- Own end-to-end architecture and bidirectional integration across Salesforce, marketing automation, sales engagement, data enrichment, and customer success/support platforms.
- Build and deploy production agentic AI workflows that automate manual GTM work in an intelligent and auditable manner.
- Redesign lead-to-revenue, opportunity management, renewals/expansion, and support handoff processes around AI-native workflows.
- Architect and implement meaningful solutions using Apex, LWC, SOQL, Flow, integrations, and AI orchestration layers.
- Establish GTM data quality and governance standards and build reporting infrastructure for leadership decision-making.
- Advise Marketing, Sales, RevOps, CX, and executive leadership on architecture and AI transformation tradeoffs.
- Mentor engineers and GTM Systems teammates on system design, AI-native workflow design, code review, and technical tradeoffs.
Requirements
- Experience serving as the technical decision-maker for a complex, multi-system GTM platform such as Salesforce spanning multiple business functions.
- Hands-on ability to design and build with Apex, LWC, Flow, and integrations.
- Hands-on experience designing and deploying agentic AI or LLM-powered workflows for business problems.
- Ability to translate ambiguous cross-functional marketing, sales, CX, and revenue operations needs into technical solutions and explain tradeoffs.
- High autonomy and influence, with experience driving high-visibility problems from discovery through delivery and advising senior or executive leadership.
- Track record of improving engineering practices through code review, GitHub-based workflows, and technical mentorship.
- Salesforce Application Architect, System Architect, or similar certification, or equivalent demonstrated experience, is preferred.
- Experience with LangChain, CrewAI, LlamaIndex, Agentforce, vector databases, and RAG patterns is preferred.
- Experience with GTM tools including Gong, HubSpot, Gainsight, ZoomInfo, Clearbit, or Clay is preferred.
- Experience supporting marketing, sales, and customer experience systems together at a high-growth software company is preferred.
Benefits
- Base pay range is $164,000–$246,000 USD, with potential bonus or variable compensation, equity, sign-on payments, and health, welfare, and wellbeing benefits based on eligibility.
- The role may require up to 10% travel for onboarding, client or partner work, team meetings, and industry events, coordinated in advance.
- Klaviyo provides accommodations as needed and supports responsible AI use, including privacy, security, bias awareness, and human-in-the-loop practices.
Categories
About Klaviyo
Klaviyo builds a subscription SaaS platform that lets e-commerce and consumer brands use first-party data to run targeted email, SMS, and push campaigns, with built-in automation and analytics. The product also includes B2C CRM features for segmentation, A/B testing, and customer lifecycle workflows. Founded in 2012 and headquartered in Boston, it is a public company (NYSE: KVYO) used by brands such as Mattel and Glossier.