Advanced Services Engineer- Must Have Oracle Health Patient Accounting-Local to Cleveland, OH
Oracle1 month ago
Base Salary
$54k - $132k/yr
Responsibilities
- Provide proactive and reactive remote or onsite technical assistance to customers.
- Assist with software installations, updates, upgrades, configuration, and incident remediation.
- Investigate customer issues, perform root-cause analysis, and document technical solutions.
- Create and maintain customer deliverables and implementation documentation.
- Support customer education, meetings, presentations, and solution delivery.
- Participate in solution design reviews, project collaboration, timeline and budget tracking, and continuous improvement efforts.
- Identify customer needs and potential opportunities for additional Oracle services.
Requirements
- Must have Oracle Health Patient Accounting experience or expertise.
- Develop foundational expertise in Oracle technologies, products, tools, configurations, and best practices.
- Ability to troubleshoot standard and non-standard errors and escalate issues when needed.
- Ability to communicate technical information to customers and contribute to documentation and presentations.
- Ability to support software implementation, testing, maintenance, and customer solution delivery.
- Local to Cleveland, Ohio, as indicated by the job title.
Benefits
- Medical, dental, and vision insurance.
- Short-term and long-term disability, life insurance, and AD&D coverage.
- Flexible Spending Accounts and pre-tax commuter and parking benefits.
- 401(k) plan with company match.
- Paid vacation, 11 paid holidays, paid sick leave, paid parental leave, and adoption assistance.
- Employee Stock Purchase Plan, financial planning, group legal, and voluntary insurance benefits.
- US-based employees must complete identity verification involving biometric information, with accommodations potentially available following individualized assessment.
Categories
Solutions Engineering
About Oracle
Oracle builds database technology, enterprise applications, and Oracle Cloud Infrastructure for companies and governments. Its business spans cloud subscriptions, software licenses, and support services across ERP, HCM, CX, and industry suites, plus NetSuite. Founded in 1977 and headquartered in Austin, Texas, Oracle is a public company traded on the NYSE and serves global customers migrating and running critical workloads in its cloud.