2 days ago
Base Salary
$82k - $193k/yr
Responsibilities
- Own the MuleSoft AMS landscape, including support, maintenance, enhancements, and production stability.
- Lead L2/L3 support activities and ensure SLA and KPI adherence.
- Drive root-cause analysis and preventive measures to reduce recurring incidents.
- Govern production releases, change management, and environment management.
- Provide architectural guidance for complex incidents, performance bottlenecks, integration issues, API designs, security standards, and deployment strategies.
- Mentor development and support teams on MuleSoft best practices and architecture standards.
- Collaborate with business, development, infrastructure, and vendor stakeholders to resolve critical issues.
- Act as the escalation point for critical production issues and strategic platform decisions.
- Establish monitoring, alerting, and operational dashboards for proactive support.
- Drive automation, cost optimization, service governance, operational stability, and continuous improvement initiatives.
Requirements
- Strong hands-on experience with MuleSoft Anypoint Platform and expertise in API-led Connectivity, RAML, DataWeave, API Manager, Runtime Manager, and CloudHub.
- Experience managing production support and AMS operations for enterprise integrations.
- Strong understanding of integration patterns, messaging systems, and middleware technologies.
- Experience with incident management, problem management, and change management processes.
- Knowledge of CI/CD pipelines and DevOps practices, with experience using Git, Jenkins, and automated deployments.
- Strong troubleshooting and performance-tuning skills.
- Experience working in Agile delivery and support models.
- Preferred MuleSoft Certified Integration Architect or MuleSoft Certified Platform Architect certification.
- Preferred experience with Splunk, Dynatrace, AppDynamics, Grafana, or similar monitoring platforms.
- Preferred knowledge of AWS, Azure, or GCP.
- ITIL Foundation Certification is preferred.
Benefits
- Comprehensive benefits package for regular, full-time employees, including paid time off, company holidays, personal days, and sick leave.
- Medical, dental, and vision coverage, or provincial healthcare coordination in Canada.
- Retirement savings plans such as 401(k) in the U.S. or RRSP in Canada.
- Life and disability insurance and employee assistance programs.
- The role is available from Capgemini hub locations in Atlanta, New York, Chicago, Nashville, or Dallas.
Tech Stack
Categories
About Capgemini
Capgemini is a global IT services and consulting firm that delivers strategy, cloud, AI, software engineering, and managed services to large enterprises and public-sector clients. Founded in 1967 and headquartered in Paris, it is publicly traded on Euronext Paris and operates in 50+ countries. The group expanded its engineering capabilities by acquiring Altran in 2020, now operating as Capgemini Engineering.