1 day ago
Bangkok, ThailandEntry Level / Mid Level
Responsibilities
- Maintain Salesforce functionality across Sales Cloud, Service Cloud, and Experience Cloud while supporting user satisfaction, training, issue resolution, and adoption.
- Configure Salesforce users, profiles, roles, validation rules, Lightning Flows, record types, mobile functionality, page layouts, and dynamic forms.
- Implement automation and efficiency improvements using Flows, standard Salesforce automations, and light Apex or JavaScript development.
- Support release management, including sandbox refreshes, deployment planning, UAT coordination, change documentation, and configuration documentation.
- Review data security and sharing rules, support GDPR compliance, monitor system performance and storage, and manage backup systems such as OwnBackup.
- Create and maintain reports and dashboards while improving Salesforce data quality.
- Collaborate with stakeholders and non-Salesforce engineering teams to solve medium-complexity platform problems and improve operating processes.
Requirements
- 1–3 years of hands-on Salesforce experience is required.
- Strong knowledge of Salesforce best practices, administration, and platform functionality is required.
- Experience designing and implementing processes and improving user adoption is required.
- Understanding of relational databases, integrations, and source-to-target data mappings is required.
- Familiarity with agile development practices, tools, and frameworks is required.
- Strong analytical thinking, structured problem solving, communication, and collaboration skills are required.
- Experience with both Salesforce configuration and light technical implementation is preferred.
- Exposure to APIs, service-oriented architecture, and collaboration with non-Salesforce engineering teams is preferred.
- Evidence of ownership beyond ticket execution, including documentation, stakeholder follow-through, and operating-model improvement, is preferred.
- Salesforce Administrator, Sales Cloud, or Service Cloud certification is a plus.
Tech Stack
Categories
About Agoda
Agoda is a global online travel platform for booking hotels, homes, flights, and activities, serving travelers and accommodation partners worldwide. Its web and mobile marketplace matches demand and supply and monetizes through commissions and related partner services. Founded in 2005 and headquartered in Singapore, Agoda operates as a subsidiary of Booking Holdings, with extensive operations across Asia-Pacific markets.