5 days ago
Responsibilities
- Provide advanced production support for banking deposit applications, including batch processing, online systems, file transmissions, and application recovery.
- Lead troubleshooting of complex production incidents, perform root cause analysis, and drive corrective actions for recurring issues.
- Analyze job streams, dependencies, scheduling, abnormal job terminations, batch failures, and complex file-processing issues.
- Partner with development, operations, project, business, and client teams on implementations, enhancements, and issue resolution.
- Maintain support, recovery, and operational documentation; participate in on-call and major incident response activities.
- Mentor team members and serve as a subject matter expert for assigned applications.
Requirements
- Require 7+ years of experience supporting banking or financial applications in an IBM mainframe environment, including deposit or transaction processing.
- Require strong COBOL programming skills for coding, application maintenance, and debugging.
- Require strong knowledge of z/OS, Job Control Language (JCL), Customer Information Control System (CICS), Time Sharing Option/Interactive System Productivity Facility (TSO/ISPF), batch processing, and job scheduling.
- Require experience with Virtual Storage Access Method (VSAM), sequential files, balancing and validation, and large-volume transaction processing.
- Require strong production support and troubleshooting experience, including incident management, application recovery, root cause analysis, and resolution of complex production issues.
- Prefer experience with DB2 and Structured Query Language (SQL) for querying and validating transaction data.
- Prefer experience with mainframe change-management, promotion, and release processes.
- Prefer client-facing support experience with operations teams and external clients.
Benefits
- Hybrid work arrangement in Jacksonville.
- Opportunities to make an impact in fintech.
- Internal career growth opportunities.
- Personal and professional learning resources.
- Inclusive and diverse work environment.
- Resources to give back to the community.
Tech Stack
COBOLIBM DB2
Categories
About FIS
FIS builds financial technology for banks, merchants, and capital-markets firms, including core banking platforms, payment processing, fraud/risk tools, and investment/treasury systems. It sells enterprise software, cloud services, and outsourced processing via long-term contracts and transaction-based fees. Founded in 1968 and headquartered in Jacksonville, Florida, FIS is a Fortune 500 public company trading on the NYSE (FIS) with customers worldwide.