Software Engineer – ServiceNow AI (ITRF)
ZEISS Group1 day ago
Bengaluru, IndiaMid Level
Responsibilities
- Identify and prioritize practical ServiceNow AI use cases, validate their value and risk, and convert successful concepts into secure, maintainable production solutions.
- Translate business requirements into scalable AI-enabled ServiceNow solutions for request creation, fulfillment, support, consulting, and user experience.
- Develop reusable prompts, skills, patterns, components, subflows, actions, APIs, and guidance for AI-enabled catalog and fulfillment solutions.
- Use AI-assisted development to improve delivery efficiency, documentation, code quality, testing, and adherence to out-of-the-box ServiceNow practices.
- Coach developers, testers, architects, Product Owners, and other stakeholders on ServiceNow AI capabilities, prompt engineering, responsible use, limitations, and quality controls.
- Build, test, secure, document, operate, monitor, and continuously optimize production-grade AI-enabled ServiceNow solutions.
- Review AI-generated output for correctness, security, maintainability, privacy, governance compliance, and hallucinations before production use.
Requirements
- At least 3 years of hands-on ServiceNow development experience with strong JavaScript, Glide API, Flow Designer, integration, debugging, and solution engineering skills.
- Practical experience implementing ServiceNow AI or intelligent automation capabilities, preferably Now Assist, Now Assist for Creator, Virtual Agent, Predictive Intelligence, and AI Agents.
- Strong experience with Service Catalog and IT Request Fulfillment, including request lifecycles, approvals, fulfillment flows, and Employee Center or Service Portal.
- Ability to design, build, test, secure, document, and operate production-grade AI-enabled ServiceNow solutions.
- Working knowledge of prompt engineering, grounding, output evaluation, hallucination control, data quality, privacy, security, and responsible AI practices.
- Hands-on experience with Automated Test Framework and automated quality controls for ServiceNow configurations, flows, catalog solutions, and custom development.
- Completed degree in Computer Science, Information Technology, Software Engineering, Data Science, or an equivalent qualification.
- Strong communication and coaching skills, professional English, and experience working in global enterprise or implementation environments.
- ServiceNow Certified Application Developer certification is preferred; relevant ServiceNow AI, implementation, or micro-certifications are advantageous.
- ITIL Foundation and experience with Agile, Scrum, or DevOps delivery are advantageous.
Tech Stack
Categories
About ZEISS Group
ZEISS Group develops and sells optics and optoelectronics for semiconductor makers, manufacturers, clinicians, researchers, and consumers, spanning lithography systems, industrial metrology, medical devices, microscopes, and eyeglass and camera lenses. Founded in 1846 and headquartered in Oberkochen, Germany, the company is wholly owned by the Carl Zeiss Foundation. It operates globally and generates around €12 billion in annual revenue across segments including Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology, and Consumer Markets.