Responsibilities
- Design, build, configure, and support ServiceNow platform capabilities across enterprise environments.
- Develop reusable platform services using App Engine, Flow Designer, Workflow Studio, scoped applications, business rules, Script Includes, and ServiceNow APIs.
- Design and implement enterprise integrations using Workflow Data Fabric, Integration Hub, MID Server, REST/SOAP APIs, webhooks, import sets, transform maps, and event-driven patterns.
- Support ServiceNow intelligent automation and AI capabilities, including Virtual Agent, Now Assist, AI Search, AI agents, and conversational workflows.
- Integrate ServiceNow workflows with enterprise systems, connected assets, IoT/OT environments, robotics, and physical-AI platforms.
- Implement platform security through access controls, role design, authentication, encryption, credential management, and secure integration practices.
- Monitor and improve platform performance, scalability, technical debt, and upgrade readiness.
- Support DevOps, release management, CI/CD, Automated Test Framework, testing, deployments, upgrades, and operational handover.
- Collaborate with architects, cybersecurity, data, AI, development, operations, vendor, and customer stakeholders.
- Provide technical guidance and support reusable standards, workshops, demonstrations, estimates, and pre-sales discussions.
Requirements
- At least 5 years of hands-on ServiceNow platform experience.
- Strong experience in ServiceNow platform engineering, enterprise integration, application development, or automation.
- Advanced knowledge of Workflow Data Fabric, Integration Hub, Workflow Studio, Flow Designer, MID Server, REST/SOAP APIs, Scripted REST APIs, Import Sets, and Transform Maps.
- Strong ServiceNow development skills, including JavaScript, Glide APIs, scoped applications, data modelling, debugging, and performance analysis.
- Experience designing and delivering complex ServiceNow integrations in enterprise environments.
- Knowledge of ServiceNow security, including roles, ACLs, OAuth, certificates, encryption, credential management, audit logging, and secure coding practices.
- Experience with ServiceNow AI or automation capabilities such as Virtual Agent, Now Assist, AI Search, AI agents, or conversational workflows.
- Ability to translate business and architectural requirements into scalable, secure, and supportable technical solutions.
- Strong analytical, troubleshooting, documentation, problem-solving, and communication skills, including working with technical and senior business stakeholders.
- Current ServiceNow Certified System Administrator certification.
- Current ServiceNow Certified Application Developer certification or equivalent application-engineering experience.
- ServiceNow Certified Technical Architect, additional ServiceNow certifications, integration and automation experience, OT/IoT or robotics experience, and consulting, technical leadership, or pre-sales experience are preferred.
Benefits
- Hybrid work arrangement with a maximum of two office days per month, depending on location.
- Courses, certifications, conferences, expert communities, and knowledge hubs for professional development.
- Private medical care and a benefits platform with shopping, cinema, sports, and other discounts.
- Co-funding for Multisport and the b-active program.
- Gift packages for Easter, Christmas, and Children’s Day.
- Additional days off and Atos Jubilee gifts.
- Passion-sharing meetups, team activities, charity initiatives, and eco-friendly programs.
Tech Stack
Categories
About Atos
Atos Group is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. €7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is listed on Euronext Paris. Atos is the services brand of Atos Group, delivering AI powered, secure and end to end digital services to public and private organizations worldwide. Atos designs, builds and run digital environments that are critical to performance, resilience and sovereignty, helping clients keep control of their data, infrastructure and compliance, with clear accountability from strategy to operations. With more than 54,000 people serving 4,500+ clients in 54 countries, Atos helps modernize core IT, accelerate cloud and data transformation, strengthen cybersecurity and enable secure digital workplaces, delivering impact for clients, employees and society at large. Atos offers end-to-end IT services across the cloud, cybersecurity, data and AI, application services, smart platforms and digital workplace, as well as localized consulting and advisory services under its brand Atos Amplify. Atos is trusted to operate complex, business-critical environments, especially in regulated and sovereign contexts.