1 day ago
Base Salary
$248k - $354k/yr
Responsibilities
- Command Intuit’s most critical incidents as the Technical Duty Officer, directing recovery, decisions, actions, and communications with business-unit and Incident Operations Center leaders.
- Drive rapid mitigation and recovery through decisive calls on rollbacks, failovers, traffic shifts, feature disablement, prioritization, escalation, and customer communications.
- Define and instrument real-time customer-impact signals for critical workflows and validate readiness through company-wide Customer Impact Gamedays.
- Improve observability through SLOs, dashboards, alerting, tracing, and platform feedback based on live incident findings.
- Own the accuracy and recurring validation of runbooks, service ownership, notification channels, escalation policies, bridge creation, and executive notification workflows.
- Lead blameless root-cause analyses and systemic remediation across business units, tracking high-leverage actions to completion.
- Implement incident-management, observability, automation, agentic, and self-service tooling rather than handing improvements off.
- Provide 24x7 follow-the-sun TDO coverage, including off-hours, peak-season windows, and clean shift handoffs.
- Coach Directors, Distinguished Engineers, Vice Presidents, business-unit drivers, and responders on incident leadership.
Requirements
- Bachelor’s degree in Computer Science or equivalent work-related experience.
- 12+ years of engineering experience, including significant experience operating large-scale, high-traffic production systems.
- Proven experience commanding large-scale incidents in an enterprise-level or financial-services environment and leading senior leaders under pressure.
- Deep SRE and operational-excellence expertise covering SLOs, error budgets, observability, alerting, on-call and escalation practices, incident-management frameworks, and change management.
- Hands-on distributed-systems experience across cloud infrastructure, Kubernetes, service meshes, networking and edge systems, data stores, and messaging.
- Ability to translate technical conditions into clear customer-impact and business-impact communications for executives and customer-facing teams.
- Software development and scripting proficiency, including Python, Golang, or Java, plus Infrastructure as Code and automation experience.
- Fluency in AI-agent development and orchestration, including building agentic and self-service tooling such as MCP servers and skills.
- Experience leading blameless post-incident reviews and systemic remediation across organizational boundaries without direct authority.
- Willingness to participate in 24x7 follow-the-sun on-call coverage, including off-hours and peak-season periods.
- Principal-level ability to define company-wide standards, guardrails, technical vision, and operational-readiness programs across multiple business units.
Benefits
- The role may be eligible for cash bonus, equity rewards, and benefits under applicable plans and programs.
- The position provides 24x7 follow-the-sun coverage across the US and IDC, including off-hours and peak-season readiness windows.
- Expected base pay is $247,500–$335,000 in San Diego or $261,500–$353,500 in Mountain View, California.
Tech Stack
Categories
Site Reliability
About Intuit
Intuit is a global technology platform that helps our customers and communities overcome their most important financial challenges. Serving millions of customers worldwide with TurboTax, QuickBooks, Credit Karma and Mailchimp, we believe that everyone should have the opportunity to prosper and we work tirelessly to find new, innovative ways to deliver on this belief. We encourage conversations on this page and will not delete comments that follow our terms of use. In order to keep this a safe community, the below posts may be removed: Repeated posts of the same content, spam or posts from fake accounts or profiles, offensive language or material, threats to others in the community, posts deliberately aimed to have a negative effect on the community or conversations.