3 days ago
Bengaluru, IndiaMid Level / Senior
H1B Sponsor
Responsibilities
- Provide second line phone/email consultation to debug complex security/network problems.
- Interface with Engineering to assist customers with testing or troubleshooting.
- Reproduce customer issues to verify problems and provide feedback to Engineering and Operations.
- Document incident resolutions in the technical support database.
- Understand product direction and customer use-cases to provide input on product changes.
Requirements
- Minimum 6 years of experience as a Support Engineer or Sr. Support Engineer in networking or web security.
- Experience with operating systems such as Linux, Unix, and Free BSD.
- Proficient in troubleshooting network issues using tools like Ping, Traceroute, and MTR.
- Expert knowledge of protocols such as HTTP, SMTP, FTP, and DNS.
- Familiarity with Network Protocol Analyzers, Network Security, authentication systems, VPN technologies, and scripting.
Benefits
- Various health plans.
- Time off plans for vacation and sick time.
- Parental leave options.
- Retirement options.
- Education reimbursement.
- In-office perks, and more.