18 hours ago
Remote, PortugalSenior
Responsibilities
- Design and build Agent2Agent communication systems for collaboration among autonomous agents.
- Build and maintain MCP servers and clients connecting agents to tools, data sources, and external systems.
- Architect reliable, production-grade agentic workflows involving reasoning, tool use, and decision-making.
- Own the full lifecycle of agent features, including design, implementation, evaluation, deployment, and monitoring.
- Translate customer experience and workflow automation needs into agent architectures with product and engineering teams.
- Improve the reliability, latency, and cost of production agent systems at scale.
- Develop internal frameworks and tooling for building and testing new agents.
- Track emerging agent ecosystem techniques and standards.
Requirements
- 5–6 years of professional software engineering experience and a record of shipping production systems.
- Hands-on experience building with LLMs and agent frameworks.
- Practical experience with MCP and/or A2A, or strong familiarity with the underlying concepts and ability to ramp up quickly.
- Strong systems design skills involving state, concurrency, failure modes, and observability in distributed, non-deterministic systems.
- Proficiency in TypeScript/Node or Java.
- Experience with API design, integrations, and tool-calling patterns.
- Ability to work effectively in an ambiguous field where best practices are still developing.
- Excellent communication skills, including explaining complex agent behavior to non-technical stakeholders.
- Preferred qualifications include experience with vector databases, RAG pipelines, LLM evaluation frameworks, open-source agent or protocol projects, contact center or CX platforms, enterprise integration, prompt engineering, and context management at scale.
Benefits
- Virtual-office position in Portugal with a flexible-first culture.
- Mentorship, learning programs, leadership development, and education support.
- Paid volunteer time, August Free Fridays, well-being resources, and regionally tailored programs for employees and their families.
- Opportunity to build and operate AI-powered technology used by more than 8,000 organizations worldwide.
- Genesys is Great Place to Work certified in 17 countries.
Tech Stack
Categories
About Genesys
Genesys builds cloud contact center and customer experience software used by enterprises to manage voice and digital interactions, self-service, and workforce engagement. Its Genesys Cloud platform and related tools are sold as subscription services (CCaaS) with AI for routing, automation, and analytics. The company serves more than 8,000 organizations worldwide and is headquartered in Menlo Park, California.