Base Salary
$123k - $184k/yr
Responsibilities
- Research GTM stakeholders from pre-sales through post-sales and turn intelligence gaps and workflow friction into a prioritized problem backlog.
- Build and refine AI agents, retrieval logic, and output calibration on shared infrastructure, shipping solutions against real workflows.
- Stay embedded in pipeline reviews, deal cycles, QBRs, renewal planning, and account strategy sessions.
- Own system reliability and quality by monitoring adoption, diagnosing output failures, and continuously tuning shipped systems.
- Validate field signals, structure deal and customer patterns, and improve the shared knowledge hub and agent outputs.
- Identify reusable patterns and scale successful solutions across account scenarios, customer segments, and deal stages.
- Partner with Growth Engineering, PMM, Solutions Consulting, Pricing, Customer Success, and leadership to drive adoption.
- Help define the operating playbook for the emerging Applied AI function.
Requirements
- At least 6 years of professional experience in a GTM role with direct involvement in the commercial motion at a B2B SaaS company.
- Hands-on experience building AI-powered tools, agents, automations, or workflows that changed real work processes.
- Technical fluency in integration architecture, agent output evaluation, prompt design, retrieval logic, and data workflows, including tools such as Python and APIs.
- Strong understanding of enterprise sales workflows, deal stages, and the operating realities of AEs, SCs, BDRs, sales leaders, customer success, and business value teams.
- Executive-level customer engagement and field credibility in commercial opportunities or executive business reviews.
- Experience taking solutions from problem identification through field adoption and continuous improvement.
- Ability to balance multiple workstreams involving field engagement, system building, and refinement.
- Highly autonomous, self-directed senior individual contributor comfortable operating in a new domain.
- Preferred: product management experience and a demonstrated ability to ship adopted products or tools.
- Preferred: experience in Solutions Consulting, Solutions Engineering, or field architecture within enterprise SaaS.
- Preferred: proficiency with Claude, Claude Code, Cursor, custom agent frameworks, API integrations, and workflow automation tools.
- Preferred: familiarity with enterprise SaaS stacks such as Salesforce, Gong, Slack, and Snowflake.
- Preferred: experience scaling internal tools beyond an immediate team and evaluating deal data to build data-driven recommendation systems.
Benefits
- Hybrid work arrangement with a curated in-office employee experience.
- Retirement and Employee Stock Purchase Plans.
- Flexible paid time off.
- Medical, dental, vision, life, and disability benefits.
- Fertility benefits and equal paid parental leave.
- Professional development, formal career pathing, learning platforms, and a yearly learning stipend.
- Volunteer Week, donation matching, and Employee Resource Groups.
Tech Stack
Categories
About Braze
Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty. The company has been recognized as a 2024 U.S. News & World Report Best Companies to Work For, 2024 Best Small & Medium Workplaces in Europe by Great Place to Work®, 2024 Fortune Best Workplaces for Women™ by Great Place to Work® and was named a Leader by Gartner® in the 2024 Magic Quadrant™ for Multichannel Marketing Hubs and a Strong Performer in The Forrester Wave™: Email Marketing Service Providers, Q3 2024. Braze is headquartered in New York with 15 offices across AMER, LATAM, EMEA, and APAC. Learn more at braze.com.