Responsibilities
- Serve as a deeply technical advisor and own technical strategy projects and workstreams across the customer lifecycle.
- Design and implement bespoke integrations, technical solutions, architectures, data strategies, and scopes of work aligned with customer needs and Braze best practices.
- Facilitate customer onboarding and complex SDK/API integrations to maximize adoption and time to value.
- Consult on advanced use cases, translating strategic solutions into technical steps, architectural diagrams, and implementation plans.
- Troubleshoot complex customer technical needs and document requirements, integrations, risks, and blockers.
- Validate technical feasibility, promote engineering excellence and high-quality instrumentation, and communicate with customers, partners, and internal teams.
- Collaborate with Sales, Product, Engineering, Customer Success, Technical Account Management, Delivery, and Support teams.
- Maintain technical expertise, evaluate emerging technologies and practices, and support internal and external education initiatives.
Requirements
- At least 3 years of experience in a technical role such as Solutions Architect, Technical Architect, Technical Account Manager, Implementation Consultant, or a related field.
- At least 3 years of technical experience managing complex customer environments with strong SaaS, mobile, API, programming, and product expertise.
- Proven success delivering high-impact custom technical engagements with tangible outcomes.
- Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
- Strong ability to design and explain complex data and system architectures to technical and non-technical audiences.
- Excellent written, verbal, presentation, communication, and influencing skills.
- Experience collaborating cross-functionally with Sales, Product, Engineering, and Customer Success teams.
- Strong problem-solving, prioritization, organization, resourcefulness, and intellectual curiosity in complex, fast-paced environments.
- Ability to build with AI tools to accelerate workstreams and improve day-to-day efficiency.
Benefits
- Hybrid work arrangement with a curated in-office employee experience.
- Competitive compensation that may include equity.
- Retirement and Employee Stock Purchase Plans.
- Flexible paid time off.
- Medical, dental, vision, life, and disability benefit plans.
- Fertility benefits and equal paid parental leave.
- Professional development through career pathing, learning platforms, and a yearly learning stipend.
- Volunteer Week, donation matching, and Employee Resource Groups.
Categories
About Braze
Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty. The company has been recognized as a 2024 U.S. News & World Report Best Companies to Work For, 2024 Best Small & Medium Workplaces in Europe by Great Place to Work®, 2024 Fortune Best Workplaces for Women™ by Great Place to Work® and was named a Leader by Gartner® in the 2024 Magic Quadrant™ for Multichannel Marketing Hubs and a Strong Performer in The Forrester Wave™: Email Marketing Service Providers, Q3 2024. Braze is headquartered in New York with 15 offices across AMER, LATAM, EMEA, and APAC. Learn more at braze.com.