3 months ago
São Paulo, Brazil +2 moreMid Level / Senior
Responsibilities
- Implement integrations between Canals and ERP partners including Eclipse, P21, Infor, SAP, and Acumatica using standardized templates and API credentials.
- Develop subject-matter expertise in ERP data handling, access, authentication, and configuration.
- Join pre-sale discovery calls to assess integration feasibility and answer ERP-specific technical questions.
- Lead post-sale integration work by collecting access details, configuring endpoints, testing APIs, and validating end-to-end data flows.
- Troubleshoot integration issues and escalate them to the Lead Support Engineer or Engineering when necessary.
- Participate in customer onboarding and go-live calls as the technical owner of the integration process.
- Document integration steps, ERP nuances, and repeatable best practices for internal and customer use.
- Collaborate with Customer Success, Support, Product, and Engineering to deliver successful integrations.
- Occasionally provide support coverage through Zendesk.
Requirements
- Typically 2–4 years of experience in technical implementation, technical account management, integrations, or customer engineering at a SaaS company.
- Experience working directly with customers on implementations and integration troubleshooting.
- Familiarity with APIs, REST endpoints, authentication methods, and JSON payloads.
- Experience with ERPs or strong interest in learning Eclipse, P21, and Infor in depth.
- Strong communication skills for explaining technical concepts to technical and non-technical users.
- Excellent organization and project management abilities.
- Comfort working in a fast-moving, fully remote environment with high ownership.
- English proficiency is required; Spanish or Portuguese is a plus.
Benefits
- Fully remote-first and flexible work environment
- Distributed team across North and South America
- Opportunities for professional development and meaningful company impact
Categories
Solutions Engineering
About Canals
Canals builds an AI-powered automation platform for distributors, integrating with existing ERP and back-office systems to handle sales order entry, accounts payable, purchasing, customer service, and receiving. It sells software that reduces manual processing and errors across distribution operations; the company is privately held and headquartered in Coral Gables, Florida. Over 100 distributors run on Canals, and the company has raised a Series A round.