2 months ago
São Paulo, Brazil +2 moreMid Level / Senior
Responsibilities
- Implement integrations between Canals and ERP partners including Eclipse, P21, Infor, SAP, and Acumatica using standardized templates and API credentials.
- Develop subject-matter expertise in ERP data handling, access, authentication, and configuration.
- Join pre-sale discovery calls to assess integration feasibility and answer ERP-specific technical questions.
- Lead post-sale integration work by collecting access details, configuring endpoints, testing APIs, and validating end-to-end data flows.
- Troubleshoot integration issues and escalate them to the Lead Support Engineer or Engineering when necessary.
- Participate in customer onboarding and go-live calls as the technical owner of the integration process.
- Document integration steps, ERP nuances, and repeatable best practices for internal and customer use.
- Collaborate with Customer Success, Support, Product, and Engineering to deliver successful integrations.
- Occasionally provide support coverage through Zendesk.
Requirements
- Typically 2–4 years of experience in technical implementation, technical account management, integrations, or customer engineering at a SaaS company.
- Experience working directly with customers on implementations and integration troubleshooting.
- Familiarity with APIs, REST endpoints, authentication methods, and JSON payloads.
- Experience with ERPs or strong interest in learning Eclipse, P21, and Infor in depth.
- Strong communication skills for explaining technical concepts to technical and non-technical users.
- Excellent organization and project management abilities.
- Comfort working in a fast-moving, fully remote environment with high ownership.
- English proficiency is required; Spanish or Portuguese is a plus.
Benefits
- Fully remote-first and flexible work environment
- Distributed team across North and South America
- Opportunities for professional development and meaningful company impact
Categories
Solutions Engineering
About Canals
Canals is the end-to-end operating AI for customer-focused distributors, automating workflows across Sales, Customer Service, Accounting, Purchasing, and Receiving to drive speed, accuracy, and consistency. By reducing reliance on manual processes and institutional knowledge, our suite of AI tools maximizes operational efficiency and visibility at any scale. Respond to customers faster and free up team members to be more proactive, taking service to the next level and building deeper relationships. Over 100 distributors run on Canals to win, keep, and grow more customers.