GrepJob
Intercom

Principal Demo Engineer

Intercom
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about 4 hours ago
San Francisco, CA, USASenior / Staff+
H1B Sponsor

Base Salary

$268k - $320k/yr

Responsibilities

  • Own the Fin demo platform end-to-end, ensuring reliability and safety.
  • Build first-class demo features into Fin for quick setup by Solutions Engineers.
  • Utilize AI to prepare and customize demos for specific verticals and use cases.
  • Create templates and libraries to help Solutions Engineers compose complex demo scenarios.
  • Showcase Fin's capabilities across various platforms including web, mobile, and voice.
  • Partner with Enablement to design training and certification paths for faster ramp-up.
  • Stay ahead of the product roadmap to ensure demos are ready for new capabilities.
  • Codify successful demo patterns into tools and playbooks for the GTM organization.

Requirements

  • 6+ years of experience in a customer-facing technical role such as Solutions Engineering or Developer Relations.
  • Hands-on experience with AI/LLM products and understanding of their practical limits.
  • Strong full-stack development skills, particularly in TypeScript and a backend language like Ruby, Go, or Python.
  • Deep familiarity with SDKs, APIs, and SaaS integrations.
  • Experience using AI tools to enhance productivity and demonstrate their effectiveness.
  • Aesthetic sensibility for creating visually appealing demos.
  • Ability to craft compelling narratives that resonate with potential customers.

Benefits

  • Competitive salary and meaningful equity.
  • Comprehensive medical, dental, and vision coverage.
  • Regular compensation reviews to reward great work.
  • Flexible paid time off policy.
  • Paid Parental Leave Program.
  • 401k plan with matching.
  • In-office bicycle storage.
  • Fun events for employees and their families.

Tech Stack

GoiOSPythonReact NativeRubyTypeScript