Sendbird
Sendbird provides communication APIs and an AI customer service platform for adding in‑app chat, voice, video, SMS, and autonomous agents. It sells cloud APIs/SDKs and an AI agent suite to product and support teams. Founded in 2013 and headquartered in San Mateo, the private company serves brands like DoorDash, Match Group, Noom, and Yahoo Sports, powering billions of customer conversations each month.
Open Positions at Sendbird
4 open positions
Own enterprise security across endpoints, identity, cloud services, and SaaS applications for a globally distributed team. The role combines hands-on security engineering, automation, detection, and AI-assisted response workflows.
Machine Learning Engineer will build, evaluate, and productionize AI-agent capabilities for Sendbird’s customer experience platform. The role combines model adaptation, retrieval, agent orchestration, inference optimization, and hands-on product engineering.
Lead the development of Sendbird’s scalable AI Agent platform, from RAG pipelines and agent orchestration to evaluation, observability, and production delivery. This senior role combines hands-on Python engineering, LLM application development, architectural ownership, and mentorship.
Build and deploy intelligent AI agents across full-stack interfaces, backend pipelines, and production environments. Choose between a software engineering track focused on agent products or an applied AI track focused on RAG, tool use, agent memory, and emerging LLM capabilities.