3 months ago
Remote, United KingdomMid Level
Responsibilities
- Design, build, and maintain CI/CD pipelines and infrastructure-as-code frameworks for software delivery.
- Manage release pipelines, build tools, artifact repositories, source control systems, and DevOps environments.
- Monitor infrastructure and application health, including compute resources, file systems, databases, batch jobs, and networks.
- Troubleshoot infrastructure failures, batch errors, network disruptions, client data feed issues, downtime, performance degradation, and security incidents.
- Perform application server, service availability, and platform integrity operations according to documented processes and runbooks.
- Manage client service request tickets within defined SLAs and provide off-hours and weekend on-call support.
- Maintain incident records, change logs, runbooks, metric reports, and status updates.
- Coordinate build and release activities with engineering, QA, product, management, customers, and other stakeholders.
- Research and prototype technologies and practices that improve DevOps processes and team efficiency.
Requirements
- Bachelor's degree in Computer Science, Information Technology, Business Information Systems, or a related field, or equivalent practical experience.
- At least 2 years of combined experience in application or production support, cloud operations, and/or software DevOps engineering in a high-availability SLA environment.
- Experience contributing to a software engineering or platform team.
- Strong proficiency with Linux and Unix and working knowledge of Windows Server administration.
- Experience writing Python, PowerShell, and/or Perl scripts for automation, monitoring, and tooling.
- Experience with distributed source control systems, preferably GitHub or BitBucket.
- Knowledge of Tomcat, SSH-based remote management, databases, application debugging, performance analysis, scalability assessment, security compliance, fault detection, root cause analysis, and structured resolution.
- Experience with AWS core compute, storage, networking, and monitoring services.
- Deep knowledge in at least one area: database administration, Layer 2/3 networking, operating systems and virtualization, or VoIP administration.
- Preferred experience includes CI/CD tools, release pipeline tooling, Docker, Kubernetes, infrastructure automation, Artifactory, NICE CXone, ETL and data pipelines, or call center and telecommunications.
Benefits
- Night shift schedule from 10:00 PM to 6:00 AM.
- Structured on-call rotation, including non-prime and weekend support windows.
- Fast-paced, collaborative, global work environment with learning and internal career opportunities.
- Individual contributor role reporting to the Director of Cloud Operations CXone, EMEA.
Tech Stack
Categories
About NICE
NICE builds cloud contact center platforms, customer analytics, and workforce optimization tools for enterprises and public sector agencies, including public safety recording. Its portfolio includes CXone (CCaaS), digital self-service, interaction recording, RPA, and financial crime and compliance solutions through NICE Actimize. Founded in 1986 and headquartered in Hoboken, New Jersey, NICE is a public company traded on NASDAQ under the ticker NICE, serving customers in 150+ countries.