1 day ago
Brussels, BelgiumIntern
Responsibilities
- Build a Power Pages portal with customer authentication using Dataverse contacts.
- Create a self-service knowledge base and customer case management experience.
- Configure omnichannel support through chat, email, and voice channels.
- Implement shared mailbox integration, email-to-case processing, queue management, and intelligent routing.
- Develop end-to-end customer service demonstration scenarios and optional AI capabilities.
- Explore optional Genesys integration and document the completed solution.
- Contribute to the design, development, testing, and documentation of the customer service platform.
Requirements
- Be a student with a genuine interest in Microsoft technology, customer experience, and digital transformation.
- Have a basic understanding of web development concepts, HTML, CSS, and JavaScript.
- Have a basic understanding of programming concepts such as variables, logic, functions, and working with APIs.
- Have a basic understanding of integrations and data flows between applications.
- Demonstrate problem-solving ability, curiosity, willingness to learn, strong communication, and collaborative working skills.
- Experience with customer service or support workflows is a plus.
- Exposure to Dataverse, Power Automate, or Power Pages is a plus.
- Interest in AI-assisted customer support and digital experience scenarios is a plus.
Benefits
- Graduation internship with hands-on experience in a realistic enterprise customer service solution.
- Work alongside experienced professionals in Avanade’s Business Applications team.
- Gain practical experience with Dynamics 365, Power Platform, omnichannel support, automation, and AI-enabled customer service.
- Potential opportunity to continue with Avanade in a future role after graduation.
- Candidates must be legally authorized to work in Belgium and eligible to join for the internship period.
Tech Stack
Categories
About Avanade
Avanade is the world’s leading expert on Microsoft. Trusted by over 7,000 clients worldwide, we deliver AI-driven solutions that unlock the full potential of people and technology, optimize operations, foster innovation and drive growth. As Microsoft’s Global SI Partner we combine global scale with local expertise in AI, cloud, data analytics, cybersecurity, and ERP to design solutions that prioritize people and drive meaningful impact. We champion diversity, inclusion, and sustainability, ensuring our work benefits society and business.