Forward Deployed Solution Engineer – Applied AI FDE
ServiceNow3 hours ago
Responsibilities
- Build production-ready LLM-enabled applications spanning backend logic, data orchestration, and frontend UI.
- Work onsite with customers to adapt, deploy, and iterate solutions in live environments.
- Design and implement AI-native software and integrate it with legacy enterprise systems.
- Develop APIs, orchestration pipelines, vector-search solutions, LLM integrations, and UI components.
- Create reusable libraries, prompts, scaffolds, SDKs, and documentation for future deployments.
- Debug distributed systems, tune latency, implement monitoring, and deliver resilient and secure software.
- Provide feedback to platform and product teams and influence internal tooling, product strategy, and platform roadmaps.
- Lead implementation from initial concept through production deployment.
Requirements
- 8+ years of software engineering experience, including 2+ years building systems in customer-facing or embedded roles.
- Experience integrating AI into work processes, decision-making, or problem-solving.
- Proven ability to design and implement AI-native software in production environments.
- Strong backend experience with Python, Node.js, or Java.
- Frontend experience with React or Angular and API experience with REST or GraphQL.
- Familiarity with LangChain, Semantic Kernel, prompt chaining, vector search, and context management.
- Experience debugging distributed systems, optimizing latency, and implementing monitoring.
- Ability to contribute to shared SDKs, tools, frameworks, and reusable AI scaffolds.
- Experience deploying to AWS, Azure, or GCP with CI/CD, containers, and infrastructure-as-code.
- Product sensibility focused on user value, MVP iteration, and long-term scalability.
- Ability to travel up to 30% for onsite customer engagements.
- Preferred experience integrating AI into SaaS platforms such as ServiceNow or Salesforce.
- Preferred experience deploying production systems in secure, regulated enterprise environments.
Benefits
- Regular employee position in the APAC region.
- Flexible work persona within ServiceNow’s distributed work model.
- Travel up to 30% may be required for customer engagements.
Categories
Forward Deployed
About ServiceNow
ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow. For more information, visit www.servicenow.com.