2 months ago
Tokyo, JapanSenior
Responsibilities
- Serve as the engineering-side technical counterpart for customers in Japan.
- Support customer POCs by defining success criteria, validating requirements, troubleshooting issues, and identifying implementation paths.
- Guide onboarding, deployment planning, architecture reviews, go-live preparation, operational readiness, and production adoption.
- Diagnose production issues, reproduce problems, analyze performance and reliability concerns, coordinate engineering escalations, and guide resolutions.
- Bridge customer needs with internal Engineering and Product teams and translate customer feedback into actionable input.
- Build Japan-specific technical knowledge, reference architectures, best practices, and documentation.
Requirements
- Strong hands-on background in database systems, distributed systems, data infrastructure, cloud infrastructure, Kubernetes, storage systems, search infrastructure, platform engineering, or site reliability engineering.
- Experience with production systems and a strong understanding of reliability, scalability, performance, troubleshooting, and operational best practices.
- Ability to understand complex customer architectures and translate ambiguous technical problems into clear next steps.
- Experience or strong interest in customer POCs, onboarding, go-live readiness, production adoption, and post-sales technical engagement.
- Strong communication and business skills, including the ability to connect technical problems with customer value, adoption, and product impact.
- Native or fluent Japanese communication skills and business-level English.
- Preferred experience includes database internals, query engines, storage engines, indexing, vector search, AI infrastructure, machine learning systems, RAG, embeddings, vector databases, enterprise customer engagements, or field engineering.
Benefits
- Part of Zilliz’s Japan founding team while remaining deeply connected to Engineering.
- High-impact opportunity to work directly with customers, solve complex technical problems, and influence product direction through real-world feedback.
Tech Stack
Categories
Forward Deployed
