2 months ago
Tokyo, JapanSenior
Responsibilities
- Lead forward deployed customer engagements from discovery through launch, translating business goals and workflow requirements into scalable Notion solutions.
- Design Notion workspace architectures that address customer workflows, permissions, governance, integrations, and AI use cases.
- Design and deploy AI-native workflows using Notion AI, custom agents, automations, Workers, Developer Platform capabilities, and adjacent AI tools.
- Partner with Forward Deployed Engineering on migrations, API constraints, security architecture, and advanced implementation needs.
- Create adoption plans, enablement materials, launch approaches, implementation plans, handoff materials, and success measures.
- Identify repeatable engagement patterns and convert them into packaged solutions, templates, reference architectures, runbooks, enablement assets, and product feedback.
- Advise customers on technical requirements, tradeoffs, implementation paths, and stakeholder alignment.
- Partner with GTM, Product, Engineering, PMM, Services leadership, and the partner ecosystem to scale successful solutions.
Requirements
- At least 5 years of experience in tech services, consulting, solutions architecture, implementation, customer engineering, or a similar customer-facing role.
- Ability to translate ambiguous customer goals into workflows, implementation plans, solution architectures, and measurable success criteria.
- Hands-on experience using AI tools to design, prototype, automate, or improve real business workflows.
- Technical fluency with APIs, integrations, data models, automation, enterprise systems, developer workflows, and implementation tradeoffs.
- Experience delivering implementations that drive adoption, change management, and long-term customer value.
- Strong project and engagement management skills covering scope, timelines, deliverables, stakeholder alignment, risks, decisions, dependencies, and launch readiness.
- Exceptional written and verbal communication and the ability to explain complex technical concepts to business, technical, and executive audiences.
- Strong executive presence, customer judgment, consultative discovery, and decision-making skills.
- Written and spoken Japanese fluency is required.
- Experience designing or deploying agents, automations, or AI-powered customer workflows is preferred.
- Experience with Notion, APIs, MCPs, Workers, coding agents, or developer platform workflows is preferred.
- Experience developing discovery methodologies, reusable delivery assets, internal tooling, packaged services, or reference architectures is preferred.
- Experience partnering with Product and Engineering teams to turn field learnings into scalable improvements is preferred.
- Business-level English proficiency and experience with Japanese enterprise customers or Japan market dynamics are preferred.
Benefits
- On-site role in Japan.
- Equal opportunity employer with reasonable accommodations available.
Categories
Forward Deployed
About Notion
Notion builds an all-in-one workspace that combines docs, wikis, databases, and project management with collaborative AI features for individuals and teams. It operates a freemium, subscription-based, land‑and‑expand model used from small groups to large enterprises. Founded in 2016 and headquartered in San Francisco, the privately held company focuses on unifying knowledge, projects, and workflows in a customizable platform.