over 3 years ago
Toronto, CanadaSenior
Responsibilities
- Guide customers through technical implementations and product demonstrations.
- Develop best practices and content related to incident management and on-call processes.
- Design and implement enterprise integrations using REST APIs, webhooks, data mapping, integration patterns, Terraform, and cloud platforms.
- Lead technical conversations with customer engineering teams and represent customer solution requirements internally.
- Collaborate with Sales, Product, Engineering, Customer Success, and Support to drive product improvements and customer success.
Requirements
- 5+ years of experience as a Solutions Engineer, Sales Engineer, or Software Engineer with direct customer engagement.
- Strong knowledge of REST APIs, webhooks, data mapping, and integration patterns.
- Hands-on experience with Infrastructure as Code, ideally Terraform, and familiarity with AWS, GCP, or Azure.
- Proficiency with JavaScript, Python, Ruby, or Go.
- Experience designing and implementing enterprise integrations.
- Strong cross-functional collaboration, communication, presentation, prioritization, and adaptability skills.
Benefits
- Competitive compensation and early equity in a venture-backed company.
- Comprehensive medical, dental, and vision coverage.
- Three weeks of vacation, unlimited sick and mental health days, and a company-wide end-of-year shutdown.
- Home-office setup stipend.
- Unlimited token usage and access to AI tools.
- High-impact environment with substantial ownership and opportunities to shape the company.
Tech Stack
Categories
Solutions Engineering
