Designated Engineer
Nozomi Networks27 days ago
Saudi Arabia (city not specified)Mid Level
Responsibilities
- Own technical relationships and serve as the primary liaison for assigned enterprise and industrial customers.
- Deploy, maintain, optimize, and upgrade Nozomi cybersecurity platforms and sensor configurations.
- Implement features, integrations, dashboards, and custom queries for customer use cases.
- Create customer-specific documentation and workflows and deliver knowledge-transfer workshops.
- Investigate incidents, manage support cases and RMAs, and drive issues to root-cause resolution.
- Provide weekly activity summaries and planning updates to customers.
- Collaborate with Customer Success, Product, Engineering, and Technical Support teams and share field feedback.
Requirements
- At least 2 years of experience in technical support, systems administration, or technical consulting.
- At least 2 years of customer-facing experience for a cybersecurity vendor or systems integrator, such as pre-sales, professional services, TAM, or CSM.
- Knowledge of networking concepts including the OSI model, TCP/IP, VLANs, and network architecture.
- Knowledge of network infrastructure such as firewalls and switches and cybersecurity concepts such as Active Directory, PCAP analysis, and security architecture.
- Familiarity with Windows, FreeBSD, Unix, Linux, virtualization, basic scripting, and API usage.
- Strong troubleshooting, analytical, communication, interpersonal, independent-work, and time-management skills.
- Professional fluency in written and spoken English.
- Exposure to OT/ICS environments and protocols.
- Experience with Nozomi Networks products or similar cybersecurity platforms.
- Technical certifications such as CompTIA Security+, CompTIA Network+, CCNA, or GICSP are a plus.
- Demonstrable experience using AI-enabled tools and applying professional judgment and accountability to their outputs.
Benefits
- Country-customized health and wellness, financial, and work-life balance benefits.
- Flexible time off.
- Successful candidates are subject to background verification checks.
Tech Stack
LinuxWindows
Categories
Solutions Engineering
About Nozomi Networks
Nozomi Networks builds OT/IoT cybersecurity software that provides network and endpoint visibility, threat detection, and incident response for critical infrastructure, industrial, and government operators. Its offerings include a SaaS-based platform and on-premise sensors and appliances sold to enterprises via subscriptions and services. Founded in 2013 and headquartered in San Francisco, it operates globally and is owned by Mitsubishi Electric.