11 hours ago
London, United KingdomSenior
Responsibilities
- Own end-to-end ServiceNow solution architecture across TSM, TSOM, CSM, ITSM, ITOM, CMDB, Discovery, Service Mapping, SecOps, IRM, integrations, reporting, and platform capabilities.
- Translate business requirements, process designs, and fit-gap outcomes into scalable solution designs and implementation roadmaps.
- Define platform blueprints, application boundaries, integration patterns, data flows, security models, and non-functional requirements.
- Design telecom service management processes covering customer, product, service, resource, network, order, incident, case, and service assurance domains.
- Lead CMDB and CSDM architecture, including CI hierarchy, service modelling, ownership, identification and reconciliation rules, data quality, and governance.
- Architect integrations with OSS/BSS, CRM, monitoring, order management, fulfilment, identity, security, Jira, and enterprise systems.
- Provide architectural oversight for data migration, including source assessment, mapping, cleansing, reconciliation, validation, and cohort planning.
- Facilitate discovery workshops, design sessions, technical deep dives, and architecture reviews with business, operations, security, and engineering stakeholders.
- Review solution designs, technical specifications, user stories, acceptance criteria, and development outputs for traceability and design compliance.
- Define governance, coding standards, reusable patterns, upgrade strategy, release controls, and technical debt management.
- Guide development, testing, integration, DevOps, deployment, and transition-to-support activities.
- Identify and resolve architectural risks, assumptions, dependencies, and design decisions through programme governance.
- Ensure solutions meet security, performance, resilience, scalability, usability, audit, and regulatory requirements.
- Provide technical leadership, mentoring, and quality assurance across the ServiceNow delivery team.
Requirements
- Extensive experience in ServiceNow architecture, solution design, and enterprise-scale delivery, preferably in telecommunications.
- Strong architecture and implementation experience across TSM, TSOM, CSM, ITSM, ITOM, CMDB, Discovery, Service Mapping, SecOps, and IRM.
- Strong understanding of telecom customer, product, service, resource, network, order, fulfilment, assurance, and operations domains.
- Expertise in CSDM, CMDB governance, service modelling, identification and reconciliation, Discovery, and data quality management.
- Experience designing complex integrations using REST, SOAP, IntegrationHub, MID Server, event-driven patterns, and secure authentication mechanisms.
- Hands-on knowledge of JavaScript, Business Rules, Script Includes, Flow Designer, ACLs, UI Policies, data imports, platform configuration, and custom application development.
- Experience with enterprise data migration, environment strategy, release management, CI/CD, upgrades, and ServiceNow platform governance.
- Ability to lead workshops, challenge requirements constructively, communicate architecture decisions, and influence senior business and technical stakeholders.
- Strong understanding of security, privacy, audit, performance, scalability, resilience, and non-functional design considerations.
- Strong analytical, documentation, communication, stakeholder-management, and team-leadership skills.
- ServiceNow Certified Technical Architect or Certified Master Architect certification is highly desirable.
- ServiceNow Certified System Administrator, Certified Application Developer, relevant implementation specialist certifications, ITIL, TOGAF, and relevant cloud, integration, security, or telecom certifications are preferred or advantageous.
Tech Stack
JavaScriptSOAP
Categories
About Cognizant
Cognizant is a public IT services and consulting firm that designs, builds, and runs enterprise technology, including digital engineering, cloud modernization, data/AI, and managed services. It sells consulting, systems integration, and outsourcing on multi-year engagements to large enterprises in healthcare, banking, retail, communications, and manufacturing. Founded in 1994 and headquartered in Teaneck, New Jersey, Cognizant is NASDAQ-listed (CTSH) and a Fortune 500 company.