ServiceNow Integration Admin Developer
Total System Services, LLC (TSYS)15 hours ago
London, United KingdomSenior
Responsibilities
- Analyze business needs and design integration architectures between ServiceNow and other systems.
- Develop integrations and process automation using external-system REST APIs and ServiceNow Integration Hub.
- Configure ServiceNow modules, workflows, business rules, UI components, catalog items, ACLs, and related platform solutions.
- Design, create, and maintain business process flows and scalable ServiceNow capabilities with product owners and stakeholders.
- Maintain platform stability by handling incidents, completing maintenance tasks, and addressing integration issues affecting SLAs or platform health.
- Update existing integrations for changing business requirements and system updates.
- Document requirements, technical solutions, process flows, use cases, and training materials.
- Drive continual service improvement through best practices, reusable assets, and refined implementation processes.
Requirements
- 5+ years of development experience with scripting or coding, preferably JavaScript.
- 2–3+ years of ServiceNow development experience, including designing, creating, and configuring integrations.
- Experience configuring core ServiceNow modules in an enterprise environment, including workflows, business rules, UI actions, UI policies, ACLs, dictionary entries, catalog items, and CMS.
- Experience with DevOps/DevSecOps and CI/CD implementation, SDLC practices, Agile Scrum, testing, and deployment.
- Proficiency with ServiceNow scripting and development using JavaScript, Jelly, workflows, business rules, and UI development.
- Experience with JavaScript, XML, HTML, SOAP, WSDL, and REST-based web services integrations.
- Experience with ServiceNow ITSM modules, CMDB, and the Common Service Data Model.
- Understanding of service management processes, service-oriented architecture, and web services integration.
- ITIL v4 Foundation Certification.
- BA/BS degree in information technology or a related discipline, or a comparable combination of education and successfully demonstrated experience.
- Strong analytical, creative problem-solving, communication, collaboration, conflict-management, and independent-working skills.
- Preferred: ServiceNow Certified Application Developer, Integration Hub microcertification, Software and Hardware Asset Management experience, a ServiceNow Certified Implementation Specialist certification, and experience with JIRA, Git, and Confluence.